Windows 10/WiFi Issues

JC_289 1 Reputation point
2021-02-25T20:11:31.583+00:00

After running the Windows Trouble Shooter related to on-going issues with my 'Internet Connection', the info below appeared. My WiFi connection is 'RIDGIE' and it appears there are multiple WiFi connections (incl the public hotspot) associated with my connection. Can someone help interpret this info?

Pls note: I've modified the unique IDs related to my WiFi account for confidentiality reasons.

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wi-Fi driver information:

Description . . . . . . . . . . : Intel(R) Wi-Fi 6 AX201 160MHz
Manufacturer . . . . . . . . . : Intel Corporation
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 21.10.2.2
Inf File Name . . . . . . . . . : C:\Windows\INF\netwtw08.inf
Inf File Date . . . . . . . . . : Saturday, December 7, 2019 9:07:47 AM
Section Name . . . . . . . . . : Install_MPCIEX_GENM2CRF1_201_AX_2x2_HMC_WINT_64_AX
Hardware ID . . . . . . . . . . :
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Ethernet driver information:

Description . . . . . . . . . . : Realtek PCIe GbE Family Controller
Manufacturer . . . . . . . . . : Realtek
Provider . . . . . . . . . . . : Realtek
Version . . . . . . . . . . . : 10.43.723.2020
Inf File Name . . . . . . . . . : C:\Windows\INF\oem18.inf
Inf File Date . . . . . . . . . : Tuesday, November 3, 2020 10:49:18 AM
Section Name . . . . . . . . . : RTL8168H.ndi
Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8168&rev_15
Instance Status Flags . . . . . : 0x1802400
Device Manager Status Code . . : 22
IfType . . . . . . . . . . . . : 6
Physical Media Type . . . . . . : 14

Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: 54023c80-146c-4776-b742-23368d533249
Interface name: Intel(R) Wi-Fi 6 AX201 160MHz
Interface type: Native Wi-Fi

Connection incident diagnosed
Auto Configuration ID: 1

List of visible access point(s): 8 item(s) total, 8 item(s) displayed

BSSID BSS Type PHY Signal(dB) Chnl/freq SSID

3C-9A-77-F2-69-58 Infra <unknown> -56 5785000 xfinitywifi
3C-9A-77-F2-69-5A Infra <unknown> -56 5785000 XFINITY
3C-9A-77-F2-69-xx Infra <unknown> -56 5785000 RIDGIE
D8-47-32-73-24-E3 Infra <unknown> -88 9 YFai
3C-9A-77-F2-69-51 Infra <unknown> -51 11 (Unnamed Network)
3C-9A-77-F2-69-53 Infra <unknown> -51 11 (Unnamed Network)
3C-9A-77-F2-69-xx Infra <unknown> -51 11 RIDGIE
7C-2E-BD-8D-F6-1F Infra <unknown> -89 6 MadaSambrani

Connection History

Information for Auto Configuration ID 1

List of visible networks: 6 item(s) total, 6 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID


Infra <unknown> No 85 Yes xfinitywifi
Infra <unknown> Yes 85 Yes XFINITY
Infra <unknown> Yes 87 Yes RIDGIE
Infra <unknown> Yes 20 Yes YFai
Infra <unknown> Yes 87 Yes (Unnamed Network)
Infra <unknown> Yes 18 Yes MadaSambrani

List of preferred networks: 1 item(s)
Profile: RIDGIE
SSID: RIDGIE
SSID length: 6
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001

Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed

Result of diagnosis: No problem found

Network Diagnostics Log
File Name: 15835718-B0E1-4A78-9EF4-29E8947FC58A.Diagnose.Admin.0.etl

Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab

IsPostback_RC_PendingUpdates
IsPostback: False

IsPostback_RC_PendingUpdates
IsPostback: True

IsPostback_RC_PendingUpdates
IsPostback: True

Service Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException

Service Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException

Service Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException

Collection information
Computer Name: DESKTOP-QLFC8EH
Windows Version: 10.0
Architecture: x64
Time: Sunday, February 21, 2021 1:12:36 PM
Publisher details
Background Intelligent Transfer Service
Find and fix problems that may prevent background downloads from working
Package Version: 3.5
Publisher: Microsoft Windows
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 4.0
Publisher: Microsoft Windows
Windows Update
Resolve problems that prevent you from updating Windows.
Package Version: 9.3
Publisher: Microsoft Windows
Windows Update
Resolve problems that prevent you from updating Windows.
Package Version: 9.2
Publisher: Microsoft Corporation

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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