download offline address book 0x8004010F error

Question

download offline address book 0x8004010F error

Scott Gao 291

Dear

I have 2 Exchange Server 2013 CU23. when I download offline address book from outlook, I get 0x8004010F.
After many search, I found the server pointed by autodiscover did not have OAB folder. I think this may be the root cause.
I can found the OAB folder on other server. Does anyone know how to recreate this folder?
Thanks for your valuable time.

Best Regards.
Scott Gao

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3 additional answers

Your answer

Answer 1

Kael Yao 37,746 Moderator

Hi, @Scott Gao

Please run this command via EMS to check the details of the organization mailbox which is responsible for OAB generation:

Get-Mailbox -Arbitration | where {$_.PersistedCapabilities -like "oab"} | ft name,database

If the database name in the result shows CBDAG01, please run this following command on the current server(DAG01A):

Update-Offlineaddressbook "OAB name here"

Or you may also restart the "Microsoft Exchange Mailbox Assistant" service on the server.

Then please check if the folder is recreated on the server and if you are able to download OAB via Outlook.

If the response is helpful, please click "Accept Answer" and upvote it.
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Scott Gao 291 Reputation points

2021-03-01T09:05:13.86+00:00

Dear KealYao

Please see below 2 screnshot. run this command no return. I did not get OAB folder created after update-offlineaddressbook.
Does OAB only maintenance at 1 server? So I can found at dag01a but not found at dag02a is normal?
Thank you.
Kael Yao 37,746 Reputation points Moderator

2021-03-01T09:25:42.007+00:00

Hi, @Scott Gao

Does OAB only maintenance at 1 server? So I can found at dag01a but not found at dag02a is normal?
OAB is generated on the server which has active database hosting the arbitration mailbox SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c}.
In your case,if the database hosting the arbitration mailbox is active on dag01a, then OAB will be generated on dag01a.
Here is an article for your reference: Managing OAB in Exchange Server 2013.
Please refer to the "Identify the OAB generation server(s)" part.
Kael Yao 37,746 Reputation points Moderator

2021-03-01T09:26:15.563+00:00
According to your information, I suppose that the arbitration mailbox used for OAB generation may be missing.
Please run this command via EMS and check the results:

get-mailbox -arbitration

By default, you may see the following arbitration mailboxes(and the arbitration mailbox "SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c}" generates OAB):

If this mailbox is missing, please follow this document to recreate it:
Recreate missing arbitration mailboxes

Then you may run a Update-Offlineaddressbook or restart the service to check if the problem persists.
Scott Gao 291 Reputation points

2021-03-01T13:00:45.86+00:00

Dear KaelYao

I have arbitration mailbox.
Thank you.
Kael Yao 37,746 Reputation points Moderator

2021-03-02T01:18:31.33+00:00

Hi,
According to the screenshot, was the OAB folder generated successfully on the current server (supposed to be dag01a) ?
If so, do you still have problem with downloading OAB in Outlook?
If the problem persists, please post a screenshot of the autodiscover results if possible.
(Please remember to hide your personal information for security)
Scott Gao 291 Reputation points

2021-03-02T07:20:06.09+00:00

Dear KaelYao

Nothing change at result as nothing change at server.
An information I had been mention. My autodiscover is point to dag02a, but the arbitration mailbox is at dag01a.
Does this will cause problem?
Thank you.
Scott Gao 291 Reputation points

2021-03-02T07:35:11.123+00:00

Dear KaelYao

do you think below key point? Should I enable windows Authentication?
Thank you.
Kael Yao 37,746 Reputation points Moderator

2021-03-02T08:15:51.64+00:00
Hi, Scott.

An information I had been mention. My autodiscover is point to dag02a, but the arbitration mailbox is at dag01a.
Sorry for having missed the information.
Did you mean the OAB url returned by autodiscover shows https://dag02a/OAB/<guid> while the database is active on dag01a?
Does it happen on just one user or all the users?
If only one user have this problem, I would suggest recreating the Outlook profile.
If it happens on all users, please check the OAB virtual directory settings via this command:

get-oabvirtualdirectory

do you think below key point? Should I enable windows Authentication?
It is not suggested to modify the settings on the Exchange Back End site as it may cause trouble.
And by default, the "Windows authentication" is disabled and you don't need to make any change.
Scott Gao 291 Reputation points

2021-03-02T09:36:15.15+00:00

Dear KaelYao

Please see below return. And mail.server.com is point to IP of dag02a.
Thank you.
Kael Yao 37,746 Reputation points Moderator

2021-03-03T06:52:42.547+00:00
Thanks for your information.

You may create a new database and mount it on dag02a, move the OAB generation mailbox to this new database via this command:

get-mailbox -arbitration -identity *bb558* | new-moverequest -targetdatabase <the new database>

Then run Get-OfflineAddressBook | Update-OfflineAddressBook on dag02a and check if the OAB folder is generated on dag02a.
Scott Gao 291 Reputation points

2021-03-04T07:37:14.36+00:00
Dear KaelYao

I may not allow create database or said not allow before confirm this is only way.
Do you think I will get help from below 2 command?

New-OfflineAddressBook -Name “EXCHANGE 2013 OAB” -AddressLists “\Default Global Address List” -VirtualDirectories “MBX3\OAB (Default Web Site)”

Get-Mailboxdatabase | Set-MailboxDatabase -OfflineAddressBook “EXCHANGE 2013 OAB”

New-Mailbox -Arbitration -Name “OABGen” -UserPrincipalName OABGen@exchguru.local –DisplayName “OAB Generation Mailbox” -Database cbdag01 Set-Mailbox -Arbitration OABGen@exchguru.local -OABGen $true

I am not very clear about concept. what's the different in my environment for "HKHM oab" and systemmailbox{bb55......} ?
If I create new OAB, will I lost data or OAB will get mess? If I create new OAB, what virtual directory I should use?
Thanks for your time.
Kael Yao 37,746 Reputation points Moderator

2021-03-05T08:39:25.797+00:00

Hi, Scott.

I am not very clear about concept. what's the different in my environment for "HKHM oab" and systemmailbox{bb55......} ?
HKHM OAB is a offline address book, it is used by Outlook clients that are configured in cached Exchange mode.
It is the only option for Outlook clients to get the email address information of the users' contacts when Outlook clients are disconnected from the Exchange server.

systemmailbox{bb55......} is an arbitration mailbox in your organization responsible for OAB generation.
If it is missing, OAB will fail to be generated.

If I create new OAB, will I lost data or OAB will get mess? If I create new OAB, what virtual directory I should use?
If you create new OAB, you need to contain all the contacts(which are in the old OAB) in this new OAB and apply it to mailboxes or databases.
Otherwise, the new OAB won't have the same information as the old one.

But you will not lose data of the old OAB if it is not deleted.
Kael Yao 37,746 Reputation points Moderator

2021-03-05T08:43:05.65+00:00
If you can't create a new database, would you please run this command and check the results:

get-offlineaddressbook | fl Name,VirtualDirectories,GlobalWebDistributionEnabled

If the GlobalWebDistributionEnabled shows false,please record the settings of VirtualDirectories and run this command:

Set-OfflineAddressBook -identity HKOAB -VirtualDirectories $null -GlobalWebDistributionEnabled $true

And check if the problem persists.
Scott Gao 291 Reputation points

2021-03-07T01:26:29.05+00:00

Dear KaelYao

Please see my below reply. I don't know why post at here will limit 100 characters but not at below post.
Thank you.

Answer 2

Dear KaelYao

Thank you very much for teaching baby.
I enable GlobalWebDistributionEnabled, and added OAB external URL.
Let's start story again. Please correct me if my understand is wrong.
Autodiscover point to AAAA-DAG02A, There is DAG database Cbdag01, host at (BBBB-dag01a and AAAA-DAG02A), active is BBBB-dag01a.
Cbdag01 have oab HKOAB, it's generating mailbox is "SystemMailbox{bb558c35....", this OAB's GlobalWebDistributionEnabled is True.
AAA-DAG02A's OAB ExternalUrl : https://mail.company.com/OAB
On this information, OAB request reach DAG02A,then it will proxy to DAG01A by setting GlobalWebDistributionEnabled.

Now question is.
1. I don't get error when I don't error when I click download OAB in outlook. But I can not found OAB folder in %userprofile%\appdata\local\microsoft\outlook\Offline Address Books. I can see other OAB folder in this path. When I new email and click "Address Book' button, outlook can show email address book. Does OAB had been download properly?
2. BBBB-dag01a is remote(or call DR) site and AAAA-DAG02A is local site,. BBBB-dag01a is active server, but autodiscover point to AAAA-DAG02A. Do you think this design is good, fine or wrong? Should I correct something?
3. OAB generate mailbox use DAG. The purpose is get benifit of DAG to prevent single point failure. But still no OAB at my AAAA-DAG02A. Should I said this design not work as suppose?
4. I added a domain to OAB external URL, it's original value is bank. Assume URL correct poing to AAAA-DAG02A. Should I add OAB URL for BBBB-dag01a? I should add a URL which can point to BBBB-dag01a's WAN IP?
5. do you know how the outlook and exchange detect external and internal network then decide use external or internal URL?
Thanks for your time.

[PS] C:\>Get-OabVirtualDirectory -ADPropertiesOnly | fl identity, *auth*, -autosize
  
  
Identity                      : AAAA-DAG02A\OAB (Default Web Site)
BasicAuthentication           : False
WindowsAuthentication         : False
OAuthAuthentication           : False
InternalAuthenticationMethods : {WindowsIntegrated}
ExternalAuthenticationMethods : {WindowsIntegrated}
  
Identity                      : BBBB-DAG01A\OAB (Default Web Site)
BasicAuthentication           : False
WindowsAuthentication         : False
OAuthAuthentication           : False
InternalAuthenticationMethods : {WindowsIntegrated}
ExternalAuthenticationMethods : {WindowsIntegrated}
  
  
  
[PS] C:\>Get-OabVirtualDirectory -ADPropertiesOnly | fl identity, *url*, -autosize
  
  
Identity    : AAAA-DAG02A\OAB (Default Web Site)
InternalUrl : https://AAAA-dag02a.company.com/OAB
ExternalUrl : https://mail.company.com/OAB
  
Identity    : BBBB-DAG01A\OAB (Default Web Site)
InternalUrl : https://BBBB-dag01a.company.com/OAB
ExternalUrl :
  
  
  
[PS] C:\>Get-MailboxDatabase
  
Name                           Server          Recovery        ReplicationType
----                           ------          --------        ---------------
CBDAG01                        BBBB-DAG01A     False           Remote
  
  
[PS] C:\>get-mailboxdatabasecopystatus -Identity Cbdag01
  
Name                                          Status          CopyQueue ReplayQueue LastInspectedLogTime   Content
                                                              Length    Length                             State
----                                          ------          --------- ----------- --------------------   -------
CBDAG01\BBBB-DAG01A                           Mounted         0         0                                  Healthy
CBDAG01\AAAA-DAG02A                           Healthy         0         0           3/6/2021 4:29:23 PM    Healthy
  
[PS] C:\>Get-MailboxDatabase | fl name, *book*
  
  
Name               : CBDAG01
OfflineAddressBook : \HKOAB
  
  
[PS] C:\>Get-Mailbox -Arbitration | where {$_.PersistedCapabilities -like "*OAB*"} | ft Name, Servername, Database
  
Name                                    ServerName                              Database
----                                    ----------                              --------
SystemMailbox{bb558c35-97f1-4cb9-8ff... BBBB-dag01a                             CBDAG01
AAAA OAB                                BBBB-dag01a                             CBDAG01
  
  
[PS] C:\>Get-OfflineAddressBook | Format-List Name,GUID,AddressLists,GeneratingMailbox,IsDefault,VirtualDirectories,Glob
alWebDistributionEnabled,ShadowMailboxDistributionEnabled
Creating a new session for implicit remoting of "Get-OfflineAddressBook" command...
  
  
Name                             : HKOAB
Guid                             : 7edac32c-9740-4c4a-b310-76f77678c755
AddressLists                     : {\Default Global Address List}
GeneratingMailbox                : company.com/Users/SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c}
IsDefault                        : True
VirtualDirectories               : {}
GlobalWebDistributionEnabled     : True
ShadowMailboxDistributionEnabled : False

Scott Gao 291 Reputation points

2021-03-08T07:22:01.867+00:00

Dear KaelYao

amend my status. when I click download OAB in outlook, it stuck at processing.
Did you have any suggestions?
Thank you.

Best Regards.
Scott Gao
Kael Yao 37,746 Reputation points Moderator

2021-03-09T07:34:58.19+00:00

Hi, Scott.

My apologies for the late reply.

The best practice should be adding two A records (for example, mail.contoso.com) in public DNS to point to the two servers' public ip.
And a CNAME record autodiscover.contoso.com to point to mail.contoso.com.

Since the database is current active on DAG01A, please change the DNS records to point to DAG01A to see if it works for you.

amend my status. when I click download OAB in outlook, it stuck at processing.
Does the problem occur with domain-joined clients or external clients?

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Scott Gao 291 Reputation points

2021-03-11T11:25:58.613+00:00

Dear KaelYao

I will need some time test and reply.
Thank you.

Scott Gao
Scott Gao 291 Reputation points

2021-03-15T06:43:31.477+00:00

Dear KealYao

user confirm work, I will not have further investigation in this case.
Thank you very much for your time.

Best Regards.
Scott Gao
Kael Yao 37,746 Reputation points Moderator

2021-03-15T06:45:41.87+00:00

Hi,Scott.

Glad to hear that!
Did the problem get solved after changing the DNS records?
Scott Gao 291 Reputation points

2021-03-29T02:24:05.883+00:00

Dear KaelYao

I think reslution is
1 enable GlobalWebDistributionEnabled
2 correct OAB url, at before it is blank.

Thank you.

Answer 3

TI ELVOLCAN 1

hi!

i have one server exchange 2016 and the same error. I dont found why this error, can you helpme?

Thx

Scott Gao 291

Hello

Do you mean you only have 1 server? I am glad if I can help you.
Would you please return below command result? Please mask your key private message.
Thank you.

Get-OabVirtualDirectory -ADPropertiesOnly | fl identity, *auth*, -autosize
Get-OabVirtualDirectory -ADPropertiesOnly | fl identity, *url*, -autosize
Get-MailboxDatabase
get-mailboxdatabasecopystatus -Identity copyname
Get-MailboxDatabase | fl name, *book*
Get-Mailbox -Arbitration | where {$_.PersistedCapabilities -like "*OAB*"} | ft Name, Servername, Database
Get-OfflineAddressBook | Format-List Name,GUID,AddressLists,GeneratingMailbox,IsDefault,VirtualDirectories,Glob

Answer 4

hi! sorry for delay. number 4 dont work for this environment.

[PS] C:\Windows\system32>Get-OabVirtualDirectory -ADPropertiesOnly | fl identity, auth, -autosize

Identity : EXCHANGE\OAB (Default Web Site)
BasicAuthentication : False
WindowsAuthentication : False
OAuthAuthentication : False
InternalAuthenticationMethods : {WindowsIntegrated, OAuth}
ExternalAuthenticationMethods : {WindowsIntegrated, OAuth}

[PS] C:\Windows\system32>Get-OabVirtualDirectory -ADPropertiesOnly | fl identity, url, -autosize

Identity : EXCHANGE\OAB (Default Web Site)
InternalUrl : https://EXCHANGE.company.com/OAB
ExternalUrl : https://externalname.company.com/OAB

[PS] C:\Windows\system32>Get-MailboxDatabase

Name Server Recovery ReplicationType

Default EXCHANGE False None
DB1 EXCHANGE False None
DB2 EXCHANGE False None
DB3 EXCHANGE False None
DB4 EXCHANGE False None
DB5 EXCHANGE False None
DB6 EXCHANGE False None
DB7 EXCHANGE False None
DB8 EXCHANGE False None
DB9 EXCHANGE False None
DB10 EXCHANGE False None
DB11 EXCHANGE False None
DB12 EXCHANGE False None
DB13 EXCHANGE False None
DB14 EXCHANGE False None
DB15 EXCHANGE False None
DB16 EXCHANGE False None
DB17 EXCHANGE False None
DB18 EXCHANGE False None
DB19 EXCHANGE False None
DB20 EXCHANGE False None
DB21 EXCHANGE False None
DB22 EXCHANGE False None
DB23 EXCHANGE False None
DB24 EXCHANGE False None
DB25 EXCHANGE False None
DB26 EXCHANGE False None
DB27 EXCHANGE False None
Archive 0 EXCHANGE False None

[PS] C:\Windows\system32>Get-MailboxDatabase | fl name, book

Name : Default
OfflineAddressBook : \Default Offline Address Book

Name : DB1
OfflineAddressBook : \Default Offline Address Book

Name : DB2
OfflineAddressBook : \Default Offline Address Book

Name : DB3
OfflineAddressBook : \Default Offline Address Book

Name : DB4
OfflineAddressBook : \Default Offline Address Book

Name : DB5
OfflineAddressBook : \Default Offline Address Book

Name : DB6
OfflineAddressBook : \Default Offline Address Book

Name : DB7
OfflineAddressBook : \Default Offline Address Book

Name : DB8
OfflineAddressBook : \Default Offline Address Book

Name : DB9
OfflineAddressBook : \Default Offline Address Book

Name : DB10
OfflineAddressBook : \Default Offline Address Book

Name : DB11
OfflineAddressBook : \Default Offline Address Book

Name : DB12
OfflineAddressBook : \Default Offline Address Book

Name : DB13
OfflineAddressBook : \Default Offline Address Book

Name : DB14
OfflineAddressBook : \Default Offline Address Book

Name : DB15
OfflineAddressBook : \Default Offline Address Book

Name : DB16
OfflineAddressBook : \Default Offline Address Book

Name : DB17
OfflineAddressBook : \Default Offline Address Book

Name : DB18
OfflineAddressBook : \Default Offline Address Book

Name : DB19
OfflineAddressBook : \Default Offline Address Book

Name : DB20
OfflineAddressBook : \Default Offline Address Book

Name : DB21
OfflineAddressBook : \Default Offline Address Book

Name : DB22
OfflineAddressBook : \Default Offline Address Book

Name : DB23
OfflineAddressBook : \Empresa OAB

Name : DB24
OfflineAddressBook : \Default Offline Address Book

Name : DB25
OfflineAddressBook : \Default Offline Address Book

Name : DB26
OfflineAddressBook : \Default Offline Address Book

Name : DB27
OfflineAddressBook : \Default Offline Address Book

Name : Archive 0
OfflineAddressBook : \Default Offline Address Book

[PS] C:\Windows\system32> Get-Mailbox -Arbitration | where {$_.PersistedCapabilities -like "OAB"} | ft Name, Servername, Database

Name ServerName Database

SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c} EXCHANGE Default

[PS] C:\Windows\system32>Get-OfflineAddressBook | Format-List Name,GUID,AddressLists,GeneratingMailbox,IsDefault,Virtual
Directories,Glob

Name : Default Offline Address Book
Guid : bd6696de-6d6a-4e98-bd10-37cd3812aced
AddressLists : {\Default Global Address List}
GeneratingMailbox : company.com/Users/SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c}
IsDefault : True
VirtualDirectories : {}

Name : Empresa OAB
Guid : 1b55bf9d-ee36-42ca-a840-53f90f521277
AddressLists : {\Empresa}
GeneratingMailbox : company.com/Users/SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c}
IsDefault : False
VirtualDirectories : {}

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download offline address book 0x8004010F error

Get-Mailboxdatabase | Set-MailboxDatabase -OfflineAddressBook “EXCHANGE 2013 OAB”

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