How do I recover from wrong password in Microsfot Teams on THE MAC?

Martin 1 Reputation point

While running Teams for the first time on macOS 11, I have accidentally entered the wrong password to my Microsoft account. As a result, I cannot log into Teams. I have deleted all Keychain entries that I could think of, uninstalled (including all Preference entries) and reinstalled the Teams app... but no luck. Can Microsoft post the wrong-password-recovery checklist for the Mac (as opposed for Windows, which is already posted)?

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  1. JimmyYang-MSFT 49,736 Reputation points Microsoft Vendor

    Hi @Martin ,

    You can try to remove the password from the keychain on the Mac. To complete it, you need to go to Finder, search the keychain Access and click it. In Keychain Access, select the Passwords category on the left to review the list of sites and services for which you've saved a password. Then you can delete it and restart Teams client.


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