Alerts for external sharepoint users

Question

Hi, In my company we have SharePoint 2013. Everything is functioning OK. Now I need to set alerts in one site for external users They have users in our AD, access to the propriate Share Point site and admin privileges to the same site. I'm sending them e-mails on their e-mail addresses, I look their e-mail addresses in Site Settings - People and groups, but, when I set alerts for them, I received message: "Alerts have been created successfully, but this users will not receive notifications". Can you help me what to do, to solve this problem? BR, NS

Answer 1

Hi @Natasa Srbovska ,

Please check if email fields of those issue users has been populated in User Profile Service Application via Central Administration -> Manage service applications -> User Profile Service Application -> Manage User Profiles.

Firstly search for one of the issue users by type the user name in "Find profiles" field. Then check if Work email field has been correctly populated in Edit User Profile page.

If it is blank, start Full Synchronization and then verify if it is still blank. If this field is populated correctly after synchronization, please go back to your list/library and try to set alert again to verify if the errors in your post still persists. If this field is still blank, try to populate it manually and then go back to set alert.

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