Why do I get the error message: "you have been disconnected because another connection was made to the remote pc"

Question

Here's the scenario: - I create a brand-new virtual machine (South Central USA, Standard NV8as_v4, 8 vcpus, 28 GiB memory). - Using Remote Desktop (not: RDP) I am able to log in. - I shutdown the VM - When I try to login again with RD, I get the error message: "you have been disconnected because another connection was made to the remote pc" What is the resolution? I did not change anything to the VM......

Answer 1

@Don Designairspace Welcome to Microsoft Q&A, Thank you for posting your query!

Firstly, apologies for the delay in responding here and any inconvenience this issue may have caused. Kindly try the following steps to isolate the issue:

May I know how are RDS roles distributed in your environment?

There is a restriction on the number of simultaneous RDP sessions – only one remote user can work at a time. If you want more than 2 concurrent connections, you will need to install the Remote Desktop Session Host (RDSH) role and buy "Remote Desktop Services client access licenses" (RDS CALs) for people to connect.

1.What is the root of this limitation to a single connection?

Please check from the group policy , whether the connections has been limited to only one user.
Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > limit number of Connections: set to Disabled or Not Configured

2.Remotely check whether or not a session is already in progress, without causing it to disconnect or otherwise interfering with it?

First you need to have admin rights to connect with remote server, then on the server, you can find active users in Task manager users Tab. Without connecting, I don’t think it’s possible.

Additional information: Troubleshoot Remote desktop disconnected errors

If the issue still persists, please share the screenshot of the error message, we would like engage offline on this issue

Hope this helps!

Kindly let us know if the above helps or you need further assistance on this issue.

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