Screen goes black after Kiosk user profile is signed in. (Only over Ethernet display adapter)

Question

Hello,

I am experiencing an odd issue while trying to setup a remote W10 Kiosk PC.

The setup includes one W10 Desktop that is off-domain and only utilizing the W10 Kiosk mode to display a singular public website. (Noted the Desktop itself will be located in a server room/closet while the displaying monitor will be in the lobby of the office. The connection between the two will be done with HDMI over a LAN network (Ethernet adapter).

With everything in place and signed into the local administrator account, the Kiosk works and displays as intended.

Here is the issue: When signing into the actual Kiosk profile, the monitor goes black. Nothing can be done locally with the mouse and keyboard to resolve the black screen, and the Kiosk website never displays.

On my remote agent, i can see the site as desired, and it appears to be working- but in person physically, the screen stays black. If you ALT+CTRL+DELETE and go back to the administrator profile, it appears correctly on the monitor.

My thought is that the Kiosk mode is displaying in some errant way that is stopping it from being displayed- my question is more-so would the HDMI over LAN adapter be causing this or an issue with the latest W10 Update Preview, or Kiosk mode itself.

Anyone else experience anything similar?

Answer 1

Try check the event viewer and see if there is any error logged there.
What app is being loaded in the Kiosk mode?
Try update the graphic card driver for the device.
You may collect the log files in the affected device and report them through the Feedback Hub app.

Answer 2

If possible please exit from the Kiosk mode in the device and open the Feedback Hub app and report this issue from the device and this way, it will collect required data.

Answer 3

Please check this similar case for help:
Windows 10 Kiosk Remote Desktop Black screen
https://community.spiceworks.com/topic/1712357-windows-10-kiosk-remote-desktop-black-screen
Windows 10 Enterprise edition works but Pro edition doesn’t work.

-------------------------------------------------------------------------------------

If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.

Answer 4

Good Afternoon,

We are in fact running Windows 10 Pro in our environment. Thus the posted script/fix would not resolve our issue.

Or are you stating that the feature itself doesn't work within W10 Pro?

Answer 5

I am stumped on this one, too. Recreating Kiosk mode isn't working. Reinstalling Auto Login. SFC checks aren't working. Chkdsk aren't working. Skype WAS causing some of these issues. I disabled skype and it started functioning more regularly.