SCCM-Locating a specific Software on devices?

Question

Hi! I am trying to locate all computers in our organization that have a specific software installed. E.g. let's say MS Office, but infact it's Dentrix 8.0.96 i followed these steps ( in the attachment: Monitoring->Overview=>Reporting->Software-Companies and Products-> Computers with Specific Product) , then clicked on Values and located the application (Dentrix 8.0.96). clicked on "View Report" and it's blank.. this happens with ANY applications I select. What am I missing? i am kind of new to SCCM. Thanks, ![72613-sccm1.png][1] [1]: /api/attachments/72613-sccm1.png?platform=QnA

Answer 1

That's because that report leverages software inventory which is actually a file inventory and by default, ConfigMgr does not collect any file information.

Generally, the best path is to use the reports that leverage Add/Remove programs -- there are multiple under the Software - Companies and Products category.

Answer 2

i tried with what you suggested and still no go...

Answer 3

What do you mean by no go? You use the add remove programs reports correct? You started with the count report correct?

Answer 4

as you see, i am searching for this software Dentrix 8.0.96" and it locates only "Dentrix 8.0.5 Devices" (8.0.5 is actually an outdated version). I am not sure why it's not locating 8.0.96. Anyhow, i thought maybe some user's still have the older version installed on their machines so i thought why not search for it and see what happens for testing purposes. Clicked on View Report and it displays random programs, ( Acrobat, etc...)

Second attachment you can see what options I had for "Values" it didn't have the version i was looking for (Dentrix 8.0.96).

So for testing purposes. i choose another report. Curious if SCCM really does query programs in add/remove from computers.
Report: Software Registered in Add Remove Programs on a specific computer. I used my computer for this and installed Dentrix 8.0.96.

and it didn't display this application "Dentrix Enterprise Client 8.0.96"

so there is something with the way SCCM reports that i need to figure out. It's definitely not applications listed in Add/Remove Programs. Not sure what it is. Would appreciate help on this.

Answer 5

How exactly is Dentrix installed? Is it system installed or User installed? CM will only inventory System installed SW. For user Installed SW you will need 3rd party addons.
https://www.enhansoft.com/user-installed-software-and-why-you-should-care/