This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 94%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESQ%3C/text%3E%3C/svg%3E)
I have a email account that gave me a 50% quota warning - I cleared the mail box and purged the deleted box I am now unable to send or receive emails on that account I had an on-line chat with "Support" who assure me that given a couple of hours - all will be OK But why does it take so long ? I thought that this sort of thing was instantaneous .......? Also - will any emails received during the downtime be lost ?
Adding the right tags/teams to assist
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 22%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKY%3C/text%3E%3C/svg%3E)
Hi, @Steve Q
Are you using Exchange Online(Office 365)?
If so, did you contact the Office 365 support?
If there were messages failing to be delivered to your mailbox during this period, the sender would probably get a NDR (Non Delivery Report) mail of the delivery failure.
If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.