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Samruddhi Koli 1 Reputation point
2021-02-28T06:36:57.713+00:00

I have purchase genuine license from amazon. But from past 3-4 days I am continuously receiving following error. Please guide me how to resolve the issue.
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2 answers

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  1. Emi Zhang-MSFT 21,856 Reputation points Microsoft Vendor
    2021-03-01T09:43:35.183+00:00

    Hi @Samruddhi Koli ,
    How did you activate the Office? Did you enter the product key or sign in Microsoft account?
    I suggest you try to check the license status:

    1. Open an elevated Command Prompt window.
    2. Type the following command to navigate to the Office folder.

    For 32-bit (x86) Office:

    cd c:\Program Files (x86)\Microsoft Office\Office16\

    For 64-bit (x64) Office:

    cd c:\Program Files\Microsoft Office\Office16\

    Type the following command, and then press Enter:

    cscript OSPP.VBS /dstatus

    72933-315.png

    You can post the result here and I'm glad to help you check it.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Mohammed Zyarah 1 Reputation point
    2021-06-16T17:15:59.91+00:00

    Are you using KMS o activate your MS office? if yes please check with your IT Administrator, and if you are using MS365 try to disconnect the account and reconnect it, also if you're activating using a license key try to repair the office products, because it sems you're using not a genuine Office license.

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