Why risk it? Ofice isn't licensed properly and you might be a victim of software counterfeiting, Stay Safe with genuine Office today.

Samruddhi Koli 1 Reputation point

I have purchase genuine license from amazon. But from past 3-4 days I am continuously receiving following error. Please guide me how to resolve the issue.

Microsoft Identity Manager
Microsoft Identity Manager
A family of Microsoft products that manage a user's digital identity using identity synchronization, certificate management, and user provisioning.
428 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
3,271 questions
Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
1,685 questions
{count} votes

2 answers

Sort by: Most helpful
  1. Emi Zhang-MSFT 13,081 Reputation points Microsoft Vendor

    Hi @Samruddhi Koli ,
    How did you activate the Office? Did you enter the product key or sign in Microsoft account?
    I suggest you try to check the license status:

    1. Open an elevated Command Prompt window.
    2. Type the following command to navigate to the Office folder.

    For 32-bit (x86) Office:

    cd c:\Program Files (x86)\Microsoft Office\Office16\

    For 64-bit (x64) Office:

    cd c:\Program Files\Microsoft Office\Office16\

    Type the following command, and then press Enter:

    cscript OSPP.VBS /dstatus


    You can post the result here and I'm glad to help you check it.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Mohammed Zyarah 1 Reputation point

    Are you using KMS o activate your MS office? if yes please check with your IT Administrator, and if you are using MS365 try to disconnect the account and reconnect it, also if you're activating using a license key try to repair the office products, because it sems you're using not a genuine Office license.

    0 comments No comments