Sync stopped. A problem occurred

Question

Sync stopped. A problem occurred

Arvis Ozolins 1

An unexpected error occurred. (0x80041006). See attachment. The problem happens on several computers with Windows 10 when using Work Folders. Sync doesn't work anymore.

All clients are Windows 10, server is Windows Server 2016 version 1607.

Experts - do you have any hints how to resolve the issue?

6 answers

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Answer 1

Hi ,

What's the OS version of your windows 10? 2004 or 20H2? When did this issue start to occur? Before the issue happened, did you do any modifications? Or install any updates?

Make sure you have patched your windows 10 with fully windows updates.

Windows 10 update history

Best Regards,

Candy

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Answer 2

Arvis Ozolins 1

Windows version is 2004. It started to happen after December 8th updates. All updates have been installed up to date.

Answer 3

Arvis Ozolins 1

When trying to open files from Work folders it shows blue arrows in a circle for most files and then comes up with error: The cloud operation was unsuccessful (see screenshot), and after that status becomes cross in a red circle.

Anonymous

2021-03-03T05:20:19.847+00:00

What events can you see in work folders operation logs? (Microsoft-Windows-WorkFolders/Operational that you will find under Event logs-Application and Services log- Microsoft-Windows-WorkFolders)

Answer 4

Arvis Ozolins 1

Dear CandyLuo, please see screenshots from Event Viewer. There are many events like these.

By the way I have upgraded one laptop to 20H2, issue persists.

Answer 5

Arvis Ozolins 1

Dear @Anonymous what would be next step towards resolution?

Anonymous

2021-03-05T07:44:58.61+00:00

I did not find any related recourse talking about this error message (0x80041006) in work folder. I am currently performing research on this error message and will get back to you as soon as possible. I appreciate your patience.

If this issue is urgent, I would suggest you open a case with Microsoft where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue.

Here is the link:

https://support.microsoft.com/en-us/gp/customer-service-phone-numbers
Arvis Ozolins 1 Reputation point

2021-03-11T10:53:43.237+00:00

Dear @Anonymous what is the progress with the issue?
Anonymous

2021-03-12T08:55:56.41+00:00

I am sorry that this issue still hasn't been resolved. I have searched for a period of time, but still did not find any useful information related to this error message (0x80041006). I would suggest you open a case with Microsoft to do in-depth investigation.

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Sync stopped. A problem occurred

6 answers

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