Bot not showing responses

Ger 1

Hi
I have implemented a bot and when I test on the Test in Webchat I am getting the following messages...

There was an error sending this message to your bot: HTTP status code GatewayTimeout

There was an error sending this message to your bot: HTTP status code ServiceUnavailable

I also have a MS Teams channel setup and although it is Running it does not show a response or show any issues with similar messages.

I can test and see in the Conversation logs and it appears the the bot is responding but the responses are just not appearing on Azure Test in Webchat or on MS Teams.

Any ideas as to what I am missing?

Thanks

Ger

YutongTie-MSFT 46,406 Reputation points

2021-03-02T03:30:00.057+00:00

Hello Ger,

Sorry for your experience. Could you please share the guidance you are following or the code sample you are working on?

Thanks.

Regards,
Yutong
SHREERAM IYER 1 Reputation point

2021-03-07T09:17:33.597+00:00

yes as of Mar/7/2021 not working
SHREERAM IYER 1 Reputation point

2021-03-07T09:18:38.073+00:00

I have confirgured the SAP chat endpoint to pull that into test web chat.

Working in the SAP emulator, but not on azure portal.
YutongTie-MSFT 46,406 Reputation points

2021-03-08T05:50:40.783+00:00

@SHREERAM IYER I am checking with product group internally for this and I suggest you to create a support ticket for this at the meantime. Please share the ticket number to me so that I can check. I will let you know if I get anything about it.

Regards,
Yutong
SHREERAM IYER 1 Reputation point

2021-03-08T07:04:34.96+00:00

Thanks for looking into this.
For support, I have not taken paid plan, hence not sure if a ticket can be submitted. Only community access is permitted.

However, please note that this seems to be a CRITICAL bug for end customers. Hence, some expert needs to investigate this issue.

I am posting few screenshots.

2 answers

YutongTie-MSFT 46,406 Reputation points

2021-03-08T15:03:21.983+00:00

Hello there,

One more thing we should try is please look at the URL endpoint (I know, obfuscated) is that it’s a raw URL, and doesn’t actually include the path to the messaging endpoint, which is traditionally at:

https://yourbotname.website.net/api/messages

That can be customized, but usually this is the default if they’ve used one of our templates or samples.

Gateway Timeout means the application took longer than 15s to respond (the bot did), that can happen if nothing is listening on that route (hence the URL problem), or something else. Please verify the URL an try again please.

Regards,
Yutong
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1 person found this answer helpful.
SHREERAM IYER 1 Reputation point

2021-03-10T03:17:17.067+00:00

Sure Sharing below the ID and details as requested.

URL : https://api.cai.tools.sap/connect/v1/webhook/2485d354-9105-4953-89c9-5fc333705706
Microsoft App ID (Manage) : 1c701859-5940-42cf-b0a5-d677d8e9e9f3

SHREERAM IYER 1 Reputation point

2021-03-10T03:44:16.183+00:00

I was reading this as well however no luck on the fix.
Kindly help.
https://github.com/microsoft/botframework-sdk/issues/5663

SHREERAM IYER 1 Reputation point

2021-03-10T03:45:46.367+00:00

Ia m connecting to SAP Conversation UI bot and the app editor gave this end point to be used in calling application.

Should streaming be ENABLED? (i tried both, however not working).
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Fernando Gualano 26 Reputation points

2021-07-18T22:18:04.543+00:00

Hi @SHREERAM IYER !
I have the same issue. Could you solve it? Thanks!!
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SHREERAM IYER 1 Reputation point

2021-07-19T02:34:35.313+00:00

Check if the token is generated and copy it using the icon and not directly using the token text.

Fernando Gualano 26 Reputation points

2021-08-02T22:21:48.62+00:00

Thanks @SHREERAM IYER ! It's worked! The token was wrong! :)

SHREERAM IYER 1 Reputation point

2021-08-03T02:53:38.017+00:00

Good 2 know.

The token can only be copied in the first instance when generated first time and if you do not leave the active menu frame.

If you revisit next time, the key is masked and token cannot be copied.

The copy icon you may see is for the ID.
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