Bot not showing responses

Ger 1 Reputation point
2021-03-01T13:51:29.163+00:00

Hi
I have implemented a bot and when I test on the Test in Webchat I am getting the following messages...

There was an error sending this message to your bot: HTTP status code GatewayTimeout

There was an error sending this message to your bot: HTTP status code ServiceUnavailable

I also have a MS Teams channel setup and although it is Running it does not show a response or show any issues with similar messages.

I can test and see in the Conversation logs and it appears the the bot is responding but the responses are just not appearing on Azure Test in Webchat or on MS Teams.

Any ideas as to what I am missing?

Thanks

Ger

Azure AI Bot Service
Azure AI Bot Service
An Azure service that provides an integrated environment for bot development.
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2 answers

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  1. YutongTie-MSFT 47,596 Reputation points
    2021-03-08T15:03:21.983+00:00

    Hello there,

    One more thing we should try is please look at the URL endpoint (I know, obfuscated) is that it’s a raw URL, and doesn’t actually include the path to the messaging endpoint, which is traditionally at:

    https://yourbotname.website.net/api/messages

    That can be customized, but usually this is the default if they’ve used one of our templates or samples.

    Gateway Timeout means the application took longer than 15s to respond (the bot did), that can happen if nothing is listening on that route (hence the URL problem), or something else. Please verify the URL an try again please.

    Regards,
    Yutong

    1 person found this answer helpful.

  2. Fernando Gualano 26 Reputation points
    2021-07-18T22:18:04.543+00:00

    Hi @SHREERAM IYER !
    I have the same issue. Could you solve it? Thanks!!