BSOD - 0x80_intelppm!MWaitIdle error (W2K12)

B N, Manjunath 1 Reputation point
2021-03-01T17:40:49.217+00:00

Hello Team, I am seeing following stack and not sure what does it mean , any help appreciated . NMI_HARDWARE_FAILURE (80) This is typically due to a hardware malfunction. The hardware supplier should be called. Arguments: Arg1: 00000000004f4454 Arg2: 0000000000000000 Arg3: 0000000000000000 Arg4: 0000000000000000 Debugging Details: ------------------ fffff800c68a0e58: Unable to get Flags value from nt!KdVersionBlock GetUlongPtrFromAddress: unable to read from fffff800c695d308 KEY_VALUES_STRING: 1 Key : Analysis.CPU.Sec Value: 4 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on IN-5CG0355GRV Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.Sec Value: 11 Key : Analysis.Memory.CommitPeak.Mb Value: 66 Key : Analysis.System Value: CreateObject BUGCHECK_CODE: 80 BUGCHECK_P1: 4f4454 BUGCHECK_P2: 0 BUGCHECK_P3: 0 BUGCHECK_P4: 0 CUSTOMER_CRASH_COUNT: 1 PROCESS_NAME: System STACK_TEXT: ffffd000b7fe1668 fffff800c6dc0742 : 0000000000000080 00000000004f4454 0000000000000000 0000000000000000 : nt!KeBugCheckEx ffffd000b7fe1670 fffff800c67a3f25 : 0000000000000001 fffff800c6dd08c0 fffff800c6dd08c0 ffffe0000f2c7968 : hal!HalBugCheckSystem+0x7e ffffd000b7fe16b0 fffff800c6dc16e1 : ffffd000000006c0 ffffd000b7fe1874 ffffd000b7fe1900 0000000000000001 : nt!WheaReportHwError+0x22d ffffd000b7fe1710 fffff800c67c1aac : ffffd000b7fe18d0 ffffd000b7fe1900 0000000000000001 fffff800c67ccf2f : hal!HalHandleNMI+0xfe ffffd000b7fe1740 fffff800c6759602 : ffffd000b7fd1180 ffffd000b7fe1950 0000000000000000 0000000000000000 : nt!KiProcessNMI+0x1a4 ffffd000b7fe1790 fffff800c6759430 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KxNmiInterrupt+0x82 ffffd000b7fe18d0 fffff80180da67d6 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiNmiInterrupt+0x1b0 ffffd000b777e9d8 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : intelppm!MWaitIdle+0x2a SYMBOL_NAME: intelppm!MWaitIdle+2a MODULE_NAME: intelppm IMAGE_NAME: intelppm.sys IMAGE_VERSION: 6.3.9600.19067 STACK_COMMAND: .thread ; .cxr ; kb BUCKET_ID_FUNC_OFFSET: 2a FAILURE_BUCKET_ID: 0x80_intelppm!MWaitIdle OS_VERSION: 8.1.9600.19913 BUILDLAB_STR: winblue_ltsb_escrow OSPLATFORM_TYPE: x64 OSNAME: Windows 8.1 FAILURE_ID_HASH: {4d921e65-7fcd-f5e4-043a-b02bdcd10b07} Followup: MachineOwner --------- 14: kd> lmvm intelppm Browse full module list start end module name fffff80180da3000 fffff80180dc1000 intelppm (pdb symbols) C:\ProgramData\dbg\sym\intelppm.pdb\D709A5B945D046B39E83E4471F427C821\intelppm.pdb Loaded symbol image file: intelppm.sys Mapped memory image file: C:\ProgramData\dbg\sym\intelppm.sys\5B2A879E1e000\intelppm.sys Image path: \SystemRoot\System32\drivers\intelppm.sys Image name: intelppm.sys Browse all global symbols functions data Timestamp: Wed Jun 20 22:28:06 2018 (5B2A879E) CheckSum: 0001CB0D ImageSize: 0001E000 File version: 6.3.9600.19067 Product version: 6.3.9600.19067 File flags: 0 (Mask 3F) File OS: 40004 NT Win32 File type: 3.7 Driver File date: 00000000.00000000 Translations: 0409.04b0 Information from resource tables: CompanyName: Microsoft Corporation ProductName: Microsoft® Windows® Operating System InternalName: intelppm.sys OriginalFilename: intelppm.sys ProductVersion: 6.3.9600.19067 FileVersion: 6.3.9600.19067 (winblue_ltsb_escrow.180619-2033) FileDescription: Processor Device Driver LegalCopyright: © Microsoft Corporation. All rights reserved.

Windows Server 2012
Windows Server 2012
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
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  1. Carl Fan 6,836 Reputation points
    2021-03-02T02:22:16.36+00:00

    Hi,
    The NMI_HARDWARE_FAILURE bug check has a value of 0x00000080. This bug check indicates that a hardware malfunction has occurred. A variety of hardware malfunctions can cause the NMI_HARDWARE_FAILURE bug check.
    Firstly, I suggest that you test the memory.
    Secondly, according to the error code 0x00000080 is related to drivers or hardware. I suggest that check for update. Install security updates to update system files(drivers) to check.
    Is recommended to first ensure to flash to latest BIOS on the system board.
    Also, ensure you have the latest hardware drivers, starting with the chipsets and video.
    Please understand due to security policy, we could not provide dump/log analysis. In addition, if this problem is more urgent for you I still recommend that you open a case to Microsoft for further professional help.
    https://support.microsoft.com/en-us/help/4341255/support-for-busines
    Hope this helps and please help to accept as Answer if the response is useful.
    Best Regards,
    Carl

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