RD Licensing Manager shows an empty report

Xati 111 Reputation points

On multiple 2019 servers I have a problem with the RD Licensing manager. When I open the manager it shows all users correct but after creating a report they are all gone and the report is empty.
Here some screenshots to clearify.

When I open the Licensing Manager it all looks good.

I can see there are 6 users issued.

But when I create a CAL Usage report it gives me an empty one.

And when I refresh the Manager all users are gone.

Anyone that can help me with this? Please help!

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
3,548 questions
Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,341 questions
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Accepted answer
  1. Xati 111 Reputation points

    The solution that worked for me:

    -On the OU that contains your users, right-click and choose Delegate Control... , follow wizard
    -On Users and Groups page, click Add and then enter SELF
    -On Tasks to Delegate page, select Create a custom task to delegate
    -On Active Directory Object Type page select Only the following objects in the folder, then scroll down and select User objects
    -On Permissions page, select General, then scroll down and select Read and write Terminal Server license server

    3 people found this answer helpful.

3 additional answers

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  1. Carl Fan 6,836 Reputation points

    I'm sorry to see your message when I just came back from vacation.
    Thank you for your updating information.
    In general ,I consider that the issue need to stop remote desktop licensing service and delete the "C:\Windows\System32\Lserver" folder, uninstall the RDS roles, reboot, and reinstall the RDS Licensing role. activate rdls server and reinstall rds cals again.
    To immediately clear things out you could wipe the licensing database and reinstall your RDS CALs fresh
    Before doing this please make sure you have the original license information
    In RD Licensing Manager, Activate your server, and Install your licenses. If it blocks you from installing your licenses you may need to call the Clearinghouse, explain that you rebuilt the database due to corruption and they will assist in re-installing licenses.
    I found you have rebuild the license server and service. Try to delete the Lserver folder to check.
    Also you mentioned that the issue was occurred on multiple 2019 servers. So I suggest that you could check for update firstly. If any security update could be found, installing them then reinstall the licensing server to check.
    Hope this helps and please help to accept as Answer if the response is useful.
    Best Regards,

    1 person found this answer helpful.
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  2. Xati 111 Reputation points

    No one who can help or has an idea?

    0 comments No comments

  3. Carl Fan 6,836 Reputation points

    According to description, I consider that you could try to restart Remote Desktop Licensing Service.
    Also have you restart after the issue occurred?
    Check if you have full control over the folder and files in the "C:\Windows\System32\Lserver" folder.
    Maybe rebuild the license server or the service is the quicker option.
    Hope this helps and please help to accept as Answer if the response is useful.
    Best Regards,