emails stuck in outlook

Glenn Maxwell 10,551 Reputation points
2021-03-02T13:50:27.797+00:00

Hi Experts

One of my user is facing issue with emails struck in outbox. Outlook profile has been reconfigured but same issue. Even in OWA also emails are struck.

When i use the below syntax i can see 50 items in folder
Get-MailboxFolderStatistics -Identity user1@Company portal .com -FolderScope Outbox

i have also used the below syntax but same issue. Experts guide me
Start-ManagedFolderAssistant -Identity user1@Company portal .com

Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
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Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Yuki Sun-MSFT 40,896 Reputation points
    2021-03-03T02:55:55.963+00:00

    Hi @Glenn Maxwell ,

    Do you mean the user cannot send any messages out from neither OWA or the Outlook client?
    If possible, could you remove all personal information involved and share a screenshot of the messages stuck in the Outbox?

    Besides, the Get-MailboxFolderStatistics cmdlet can return hidden items, so the result may be different with the visible items count to the end user. That beings said, if there are not that many items stuck, and you are able to move/copy the stuck messages, it's suggested to move these items to another folder, then try it again to see if you can successfully send a new message out.


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