SCOM 2019 Resolution State =1 instead of New

MSA 96 Reputation points
2021-03-03T01:42:17.43+00:00

Hi, I'm using SCOM 2019 10.19.10050.0 SCOM console is showing resolution state =1 , instead of New for new alert. How can I set alert to New for every new alert? ![73562-resolutionstate.png][1] [1]: /api/attachments/73562-resolutionstate.png?platform=QnA

Operations Manager
Operations Manager
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
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  1. MSA 96 Reputation points
    2021-03-03T07:04:06.51+00:00

    The problem comes from our telegram alert script. Alerts will change to 1 after being sent to the telegram.

    Thank you


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  1. Crystal-MSFT 44,931 Reputation points Microsoft Vendor
    2021-03-03T06:31:04.937+00:00

    @MSA , For our issue, please go to Administration->Settings->Alerts to check if we had added a resolution state named 1.
    73586-image.png
    If yes, try to remove it and manually change the resolution state using the steps under "To set the resolution state for an alert".
    https://learn.microsoft.com/en-us/system-center/scom/manage-alert-set-resolution-states?view=sc-om-2019

    However, if no, please let us know what are the affected Alert monitors or rules of these alerts?

    Hope it can help.


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