Cancel Onedrive subscription

Mengly Chantha 6 Reputation points
2021-03-03T04:08:40.117+00:00

Dear Microsoft, this is mengly. I want to make it short. I have tried to cancel the cloud service of Onedrive for many and many times. it has charged me for 5.99 dollar per month for 1T storage capacity which i actually do not need. When i go to my google play account, i do not see such subscription. also when i log in my onedrive account, i do not see any actions of mine related to my subscription though i see the storage capacity of 1T. What has happened to this? I just want to cancel it and please let me now how since i have tried many and many times and it does not work at all. If it still charge me like this, i might use the last resort which is i go to my bank and ask them block this charge. Thank you.

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,571 Reputation points
    2021-03-03T07:53:25.08+00:00

    @Mengly Chantha

    > I have tried to cancel the cloud service of Onedrive for many and many times

    Did you follow the steps as the image below? More detailed information, please refer to "Manage your OneDrive storage and limits"
    73675-capture4.png

    If yes and you can't cancel this subscriptionto, better help you, it's recommended to contact Microsoft online for assistance, as we manily focus on technical questions about OneDrive client, including deployment, installation, and troubleshooting like file synchronization.

    Hope the information could be helpful.


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  2. Mengly Chantha 6 Reputation points
    2021-03-03T08:11:19.663+00:00

    thank you. i have actually followed that instruction yet things do not appear that way. i do not see manage next to my storage plan and other following staffs.

    do you have happen to know their email address to which i can send my concern by asking them to cancel for me directly?

    thanks