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I'm a user within a business tenant on microsoft 365 and I am trying to diagnose several issues with ms teams on my Linux box but the log file that is located in .config/Microsoft/Microsoft Teams/logs.txt contains very little information. Odd place for a log file might I say!
Is there a means by which the ms teams Linux client can be told to verbosely log so that I can diagnose my issues, and where would said logs be generated ?
Regards
Daren
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Hi DarenNeilGrant-5863!
To my knowledge, there are only three types of log files automatically produced by the client that can be leveraged to assist in troubleshooting Microsoft Teams: Debug
logs, Media logs, Desktop logs.
For more details about it, you can refer to:
https://learn.microsoft.com/en-us/microsoftteams/log-files#debug-logs
Thank you for the link JimmyYang-8258, unfortunately that page lists details only for Windows and MacOS. There is no mention of any details for Linux.
Hi Daren!
Yes, you're right! The official document is still not talked about log path about Teams for Linux.
Then I found a post. It shows that in linux, ~/.config directory should contain only the configuration files like the name says, and any logs, caches, temporary files etc should go under ~/.local/share/ directory.
The case link is for your reference:
https://learn.microsoft.com/en-us/answers/questions/3002/linux-teams-directory-structure-log-file-format-an.html
Hi JimmyYang,
Thank you for the link to the directory structure case mentioning the logs. I have indeed found the Desktop logs aka the logs.txt file in that folder structure, but I am unable to get the debug log to write out and unsure where it should be writing out to.
The webpage mentions that on Windows a CRTL + SHIFT + ALT + 1 writes out the debug logs, but using this key combination on Linux has given me no inkling of any debug logs being written out and I'm unsure where to be looking for them as the Page mentions for Windows them being written to the users Downloads folder, not something that is standard on a Linux account.
Do you or anyone else have any ideas on how to get the debug logs written out from Linux, and where on earth Teams writes them to ?
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@Daren Neil Grant I apologize for missing information in the documentation. But CRTL + SHIFT + ALT + 1 should be working on Teams for Linux too. And the diagnostic logs are being saved to ~/Downloads
I just tried on couple distros and it works OK.
When you download files received from someone, are they being downloaded OK?
Hi Marian
I've created a ~/Downloads directory now as it previously did not exist.
Downloading files from the Files tab in teams is writing those files to ~/
CTRL + ALT + SHIFT + 1 is not producing any files in my ~/Downloads folder, nor in my ~/ folder
Could you disclose your system configuration? I could try to spin off VM with same setting and try there
Not a standard setup I can image.
I am running in a Docker container based on debian:sid-slim installing the following packages and then installing the Teams deb file.
X11 is forwarded to my host machine using .Xauthority for security and Pulse audio setup against my local pulse daemon. Teams executes without errors and audio is working fine.
libasound2 \
libatk-bridge2.0-0 \
libatk1.0-0 \
libcairo2 \
libcups2 \
libexpat1 \
libgdk-pixbuf2.0-0 \
libglib2.0-0 \
libgtk-3-0 \
libnspr4 \
libnss3 \
libpango-1.0-0 \
libpangocairo-1.0-0 \
libsecret-1-0 \
libx11-6 \
libx11-xcb1 \
libxcb1 \
libxcomposite1 \
libxcursor1 \
libxdamage1 \
libxext6 \
libxfixes3 \
libxi6 \
libxkbfile1 \
libxrandr2 \
libxrender1 \
libxss1 \
libxtst6 \
libfontconfig1 \
libdbus-1-3 \
alsa-utils \
libasound2-plugins \
pulseaudio \
pulseaudio-utils \
Hi MarianJavorka
Thank you for confirming that CTRL ALT SHIFT 1 produces the logs on Linux. I have now discovered the issue with my installation. the Alt key was not mapped correctly and sending the keycode for AltGr instead. Correct this mistake and CTRL ALT SHIFT + 1 does indeed produce debug logs.
It would be really good to have the MS Teams webpages updated with Linux details.
Thank you for all your help.
Hello @Daren Neil Grant ,
There is no option available to enable more detailed logging. Instead of that, I suggest you to send your issues and details available from the log file in questions here in this forum so that others can support you to fix the issues you are facing
Please mark as "Accept the answer" if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion
Regards,
Manu
The url from JimmyYang below clearly shows that there are 3 types of logs one of which is a debug log. Does this not give more detailed logging ?
Unfortunately no mention is made in the URL from JimmyYang to Linux, so how to turn that log on, and where is would be written to are unknowns on Linux.
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It's really a shame that they still didn't learn the elementary basics of Unix programming by spamming logs and caches into config directory and even using binary log files.