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My linux installation of ms teams is unable to make voice calls, receive voice calls or attend meetings. Any attempt to do so results in the connection being attempted and a ding ding of the ring, then I am presented with a view with the message "Sorry we couldn't connect you". Anyone calling in to me goes immediately to voicemail, which I am able to pickup and listen to.
I am running on a very stripped down Debian sid installation, having installed the ms teams .deb file downloaded from the 'Download Microsoft Teams' webpage.
The logs.txt file in .config/Microsoft/Microsoft Teams/ gives no information as to the call being initiated and no further information as to why the call failed.
How can I get more information about why I cannot connect to voice chats so I can rectify the situation ?
Regards
Daren
Resolution found:
It would appear that the teams deb file makes no mention of being dependant upon openssl and ca-certificates and without these installed making voice calls or attending meetings ends up with the error message "Sorry we couldn't connect you"
Installing ca-certificates and openssl rectifies the situation.
For reference the Debug logs for the call show the termination details as below for the call
"terminatedReason": 50,
"ccCode": 496,
"ccSubcode": 4013
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Having the same issue, although both ca-certificates and openssl is installed.
Where did you find the debug logs?
All I can find is the logs in .config/Microsoft/Microsoft Teams/logs.txt and as you mention, they do not seem to contain any info about calls and meetings at all.
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Hi Daren!
Does this issue persist all the time?
Can this issue reproduce in Teams for Windows?
What is your version of Teams for Linux?
To narrow down this issue, it recommends you try to update the Teams for windows client version to see if it can be fixed. For more details about how to update it manually, you can refer to:
https://learn.microsoft.com/en-us/microsoftteams/get-clients#install-manually-from-the-command-line
Hi JimmyYang,
Thank you for your help, the answer to your questions I have below
Does this issue persist all the time?
The issue does indeed persist all the time.
Can this issue reproduce in Teams for Windows?
I do not run Windows so cannot test that.
What is your version of Teams for Linux?
Teams for Linux version is the latest I believe which is : 1.3.00.5153
Hi @JimmyYang-MSFT - I have this problem on my Windows Teams client -- cannot use the fat client to connect to meetings at all. I just updated my Teams client, am on version: 1.3.00.21759 64 bit.
My logs are showing slightly different termination reason:
"terminatedReason": 32,
"ccCode": 496,
"ccSubcode": 4013
Any thoughts on what might be going wrong? I can connect in the web client, just not in the fat client.
Later on in the calling log, I see the terminatedReason: 50.
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Hi, I'm having the same issue - however I might have some additional hints.
Teams worked well for months on (X)ubuntu20.04. Then, last week, I could not place any calls nor join meetings anymore. Skype test calls were still working well. .config/MS../logs.txt does not provide useful information.
So I freshly installed (X)ubuntu20.04.01 with recent updates and the recent version of MS Teams 1.3.00.25560 (64-bit), but kept my old HOME directory.
Now the fun part:
Based on these observations, I assume it's not an issue with Teams nor with the OS. but with user configs and caches.
Can you pls advice where else MS Teams configurations/caches are stored for teams in Linux?