Some users on ipad can not see the shared screen in Teams

Marianne Harding 6

We run classes on Teams, around 60 participants. 4-5 of them are unable to see the speaker's shared screen.

They have sent screenshots of their problem. They just see a large picture of the speaker's initials. They have tried every available function on the screen, turnering off and on the ipad, uninstalling+ reinstalling the Teams app. We are unable to reproduce the issue.

What's causing the problem, and how can we help them?

1 answer

JimmyYang-MSFT 48,866 Reputation points Microsoft Vendor

2021-03-04T05:05:12.433+00:00

Hi @Marianne Harding

Does this issue exist all the time?

Can they see the shared screen in another device?

Can they reproduce this issue on Teams web client?
If you are Teams admin, we recommend you log in Teams admin center and check these user’s meeting policy to see if they have enabled Screen Share mode in Content Sharing.

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Marianne Harding 6 Reputation points

2021-03-04T11:03:38.54+00:00

Hi Jimmy,

Thank you for your answer. This is a weekly recurrent meeting, and they have experienced the same problem 3 times in a row. One of them is able to see the shared screen from her iphone, but not on her ipad. The other users dont have any other device to check from (we represent a voluntair organization, and the users with problems are retirees attending a course).

The users with problems are all guests, external users. As far as we can see, we're unable to check their meeting policy? I have tried to open the meeting from my phone in a webclient, but it seems it's required to use the app? We found somewhere that the problem might be linked to the ipad's IOS?

We really appreciate your help, and are quite desperate to solve this.

JimmyYang-MSFT 48,866 Reputation points Microsoft Vendor

2021-03-09T10:07:15.36+00:00

@Marianne Harding

It is not required use Teams application to login Teams web client.

Sorry, I paste the wrong screenshot. The first reply's picture is the following screenshot. Could you check it in your Teams admin center?

Marianne Harding 6 Reputation points

2021-03-09T10:25:14.267+00:00

Thank you! It says "Entire screen" in our Teams Admin center. Is that the correct setting, or should we change it?

JimmyYang-MSFT 48,866 Reputation points Microsoft Vendor

2021-03-14T23:34:23.313+00:00

@Marianne Harding

The setting is correct.

JimmyYang-MSFT 48,866 Reputation points Microsoft Vendor

2021-03-18T12:26:00.263+00:00

@Marianne Harding

Does this issue still exist now?

Considering this issue is happened on all external users, you can refer to this blog to check the guest access control settings. The part of "Microsoft 365 Groups Guest Access Control" tells you how to do it:

https://tomtalks.blog/2020/04/controlling-microsoft-teams-guest-access-on-a-per-team-basis/

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

JimmyYang-MSFT 48,866 Reputation points Microsoft Vendor

2021-03-24T08:53:12.887+00:00

@Marianne Harding

Is there any update on this case?
Please feel free to drop us a note if there is any update.
Have a nice day!

JimmyYang-MSFT 48,866 Reputation points Microsoft Vendor

2021-03-26T11:32:37.613+00:00

@Marianne Harding

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
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