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asked 2020-05-26T15:20:16.71+00:00
S Green 21 Reputation points
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Accepted answer
  1. answered 2020-05-26T15:49:54.363+00:00
    Manu Philip 14,031 Reputation points Microsoft MVP

    Hello @S Green ,

    This looks like an issue due to the cache in your computer. Please try the following steps and see if it helps

    1. Sign Out teams
    2. Uninstall teams
    3. Delete C:\Users\xxxxx\AppData\Local\Microsoft\Teams folder
    4. Delete C:\Users\xxxxx\AppData\Roaming\Microsoft Teams
    5. Reboot the computer
    6. Install teams latest version
    7. Reboot the computer again
    8. Login teams and check again

    Please mark as "Accept the answer" if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion

    Regards,

    Manu


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  1. answered 2020-05-27T05:34:52.21+00:00
    JimmyYang-MSFT 33,726 Reputation points Microsoft Employee

    Hi SGreen-8685!

    Agree with ManuPhlip, this issue usually related to client cache.

    As a supplement, you can refer to the how to clear your Microsoft Teams cache on Windows 10.

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