two-factor verification method using school Microsoft account

Coppélia Piccolo 11 Reputation points

I am a student at the University of East London, and I possess a school Microsoft account. My email address is

I changed my phone at the beginning of this week and consequently all my data has been deleted. When I try to log in with my UEL account on the microsoft authenticator application on this phone, I am notified that a code will be sent to me on this application to approve my request to log in on this account. I cannot access this notification because my UEL account is not fully logged in.

I cannot access my school Microsoft account and go to the two-step verification area to turn off verification for my old device.

Can you help me? it is very urgent as I can't access Teams or outlook.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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