Zendesk Azure Logic App/Power Automate Conenctor Mandatory Fields

Question

Zendesk Azure Logic App/Power Automate Conenctor Mandatory Fields

Gareth Young 1

Hello, Trying to build automation with Azure Logic Apps. For some reason there are a number of mandatory fields in the Zendesk logic app create items connector that are not mandatory in the API. i.e. Organization_fields. To work round this i have created a meaningless field in Zendesk and i am attempting to set it in the connector but it keeps failing, has anyone got this to work? The ironic thing is if you delete the field in the code view then save/run the connector works.. but as soon as you switch back to design view it adds the mandatory field back.

MayankBargali-MSFT 70,936 Reputation points Moderator

2021-03-04T14:00:11.76+00:00

Hi @Gareth Young

Welcome to Microsoft Q&A! Thanks for posting the question.
Can you share the details/screenshot of the action/trigger (still in preview) that you are using for which you found that it is not a required field at Zendesk API's so I can check with my team.
Gareth Young 1 Reputation point

2021-03-05T14:12:27.04+00:00

This link shows the list of mandatory fields for Organizations in the support API: https://developer.zendesk.com/rest_api/docs/support/organizations

Appreciate your help!

The connector is mandating fields for the Organizations table that are not required:

The same issue applies to the users table: https://developer.zendesk.com/rest_api/docs/support/users

Additionally, the connector is also labeling the users table as read-only:
Gareth Young 1 Reputation point

2021-03-09T17:42:40.927+00:00

Hello, were you able to review this with your team?

Thanks!
MayankBargali-MSFT 70,936 Reputation points Moderator

2021-03-10T03:21:55.257+00:00

@Gareth Young Thanks for sharing the details. I will reach out to my team and will share an update soon. Please tag the username in your comment so the person can get the notification for the same.
Gareth Young 1 Reputation point

2021-03-10T14:47:02.66+00:00

Thanks @MayankBargali-MSFT !
MayankBargali-MSFT 70,936 Reputation points Moderator

2021-03-16T04:33:18.223+00:00

@Gareth Young Apology for the delay as I am still waiting to hear back from my team. I am proactively following up with them and will get back to you once I have an update.

Appreciates your patience.

1 answer

Your answer

MayankBargali-MSFT 70,936 Reputation points Moderator

2021-03-04T14:00:11.76+00:00

Hi @Gareth Young

Welcome to Microsoft Q&A! Thanks for posting the question.
Can you share the details/screenshot of the action/trigger (still in preview) that you are using for which you found that it is not a required field at Zendesk API's so I can check with my team.
Gareth Young 1 Reputation point

2021-03-05T14:12:27.04+00:00

This link shows the list of mandatory fields for Organizations in the support API: https://developer.zendesk.com/rest_api/docs/support/organizations

Appreciate your help!

The connector is mandating fields for the Organizations table that are not required:

The same issue applies to the users table: https://developer.zendesk.com/rest_api/docs/support/users

Additionally, the connector is also labeling the users table as read-only:
Gareth Young 1 Reputation point

2021-03-09T17:42:40.927+00:00

Hello, were you able to review this with your team?

Thanks!
MayankBargali-MSFT 70,936 Reputation points Moderator

2021-03-10T03:21:55.257+00:00

@Gareth Young Thanks for sharing the details. I will reach out to my team and will share an update soon. Please tag the username in your comment so the person can get the notification for the same.
Gareth Young 1 Reputation point

2021-03-10T14:47:02.66+00:00

Thanks @MayankBargali-MSFT !
MayankBargali-MSFT 70,936 Reputation points Moderator

2021-03-16T04:33:18.223+00:00

@Gareth Young Apology for the delay as I am still waiting to hear back from my team. I am proactively following up with them and will get back to you once I have an update.

Appreciates your patience.

Answer 1

MayankBargali-MSFT 70,936 Moderator

Hi @Gareth Young

Apology for the delay.
I have got the update that the connector code explicitly marks bunch of tables as “read-only” such as system tables. Updating data manually in these tables could cause runtime errors causing the issue therefor it is by design marking them read only.

For the other issue, they are checking the feasibility if they can remove the Organization field as required from the connectors in the future.

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Zendesk Azure Logic App/Power Automate Conenctor Mandatory Fields

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