IOS device in quarantine

DKM199 46 Reputation points

Looking to understand why one user in the group has an IOS being quarantined in the Exchagne Admin Center, I can say that other users set are working fine with the native IOS web mail app. When I take this user out of the conditionally access policy, everything works fine, its only when I add them to that policy. "reminder, others with exact setup including hardware work fine" ![74340-capture.png][1] [1]: /api/attachments/74340-capture.png?platform=QnA

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. DKM199 46 Reputation points

    Thanks for the suggestion however unfortunately that not what it is, hence the emphasis on explaining a one to one situation where an exact and equal user is able to function normally. I have tried many variables to this also where it doesn't prevail including the user to use the outlook app on the ios vs native IOS mail. It sure is a head scratcher.

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