Share via

Microsoft Authenticator Failed Register

Alejandro Alanya 1 Reputation point
2020-05-27T16:00:45.617+00:00

This happens not whith every user. When they want to register the Microsoft Authenticator App, they scan de QR code and then click next and keep thinking until an error message appears. In the app nothing shows app, any notification but the account it´s registered

8745-keepthinking.jpg

Please help

Microsoft Security | Microsoft Entra | Microsoft Entra ID

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator
    2020-05-29T00:26:23.72+00:00

    In the app itself it shows the spinner? What is the error message they see?

    If they are unable to scan the code they can manually add an account to the app by following the instructions here: https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-add-account-manual

    They can also try accessing via web browser:

    1. Go to Security & Privacy page > choose Additional security verification > Update my phone numbers used for account security.
    2. Choose Set up Authenticator app and it will open a pop-up box with the QR code

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.