Email Admins

Ihenacho, Vivian (UMKC-Student) 1 Reputation point

I can't get into my email. its telling me to contact your Email Admins and ask them to assign a valid license to your user account using M365 Admin Portal.

Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
4,378 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Joyce Shen - MSFT 16,651 Reputation points

    Hi @Ihenacho, Vivian (UMKC-Student)

    The issue occurs if you are not assigned a valid license, are you the admin for your o365 tenant? If not, you will need to contact the admin to assign a valid license for you to make you able to access your email account.

    Admins follow the steps introduced in the official document Assign licenses to users will solve this issue.

    If an Answer is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments