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You need to delete your finger print. Then passcode prompt will appear.
No option to enter Passcode to unlock Authenticator app on iPhone
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 98%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
NicBro81
11
Reputation points
I have Touch ID setup on my iPhone 6S but I'd like my family to be able to use the Authenticator app on my phone aswell. The unlock screen says 'Enter your passcode or use Touch ID to unlock' - but there's no way to enter a passcode. What am I missing?
Microsoft Security | Microsoft Authenticator
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NicBro81 11 Reputation points
2021-03-05T02:57:40.187+00:00 ok so i found out how to bring up the passcode option to unlock Authenticator app.
Just touch the home button with a different finger/thumb than what you normally use for touch ID and that brings up the option to enter a passcode! Easy when you've spent a frustrating 40 mins trying to find an answer online then eventually figure it out for yourself by accident!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 26%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Schumacher, Constance Ann 1 Reputation point2021-05-14T19:11:05.55+00:00 Where is the home button? I do not get it.
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NicBro81 11 Reputation points
2021-05-17T03:11:34.587+00:00 I have an iphone 6 so have a physical home button as opposed to the later models with on-screen home buttons
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Schumacher, Constance Ann 1 Reputation point
2021-05-17T14:01:18.173+00:00 I added and on screen the Home Button, but I still cannot at a passcode. Which option am I selection? There is no pointer, or link in the authenticator notice. :(
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NicBro81 11 Reputation points
2021-05-17T20:57:57.68+00:00 Sorry i dont know how to do it with the on-screen home button. Basically i think you have to have a failed attempt at your usual login method and then the Authenticator app will bring up the passcode option. Have you definitely set a passcode on your phone?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 70%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
SHAIK Jealani P 0 Reputation points2023-04-26T16:34:27.0333333+00:00 After two failed attempts are recognizing the face, the screen will prompt "Enter Passcode" prompt. That should unlock the app for you.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 33%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sonya Michel 0 Reputation points2023-09-29T17:49:18.3533333+00:00 Thank you! It worked!
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2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 85%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MJ 6 Reputation points2021-09-20T01:45:47.193+00:00 -
NicBro81 11 Reputation points
2021-09-20T01:57:25.417+00:00 Yeah but i still want to use my finger print for easy access. just using a different finger brings up the passcode prompt anyway
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 32%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
SRIDHAR SANGALA 0 Reputation points2023-06-22T14:53:38.64+00:00 After deleting finger print from Touch ID options , close the authenticator app and reopen which will prompt you the passcode option.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 64%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
John Doyle 1 Reputation point2021-11-18T04:37:44.75+00:00 I closed all apps on iphone 11, then reopened the Authenticator app. Face ID was slow but then let me in. apparently a log in had not closed properly.