No option to enter Passcode to unlock Authenticator app on iPhone

NicBro81 11 Reputation points

I have Touch ID setup on my iPhone 6S but I'd like my family to be able to use the Authenticator app on my phone aswell. The unlock screen says 'Enter your passcode or use Touch ID to unlock' - but there's no way to enter a passcode. What am I missing?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,117 questions
{count} vote

2 answers

Sort by: Most helpful
  1. MJ 6 Reputation points

    You need to delete your finger print. Then passcode prompt will appear.

    1 person found this answer helpful.

  2. John Doyle 1 Reputation point

    I closed all apps on iphone 11, then reopened the Authenticator app. Face ID was slow but then let me in. apparently a log in had not closed properly.

    0 comments No comments