Failing installations

Ajdin Dustin 1 Reputation point
2021-03-05T12:06:01.667+00:00

Hi

One of our customers has a user who keeps getting a message saying that Microsoft Intune failed to install Chrome and Adobe Reader, I tried going in to Intune and change the detection rule on Adobe Reader and Chrome from equals to greater than or equal to and this seems to have solved the issue with Adobe Reader but still the user is getting a message saying that Intune failed to install Google Chrome.

I am wondering what could be the issue of this?

Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
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  1. Pa_D 1,051 Reputation points
    2021-03-05T20:14:05.613+00:00
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  2. Crystal-MSFT 24,786 Reputation points Microsoft Vendor
    2021-03-08T02:55:20.94+00:00

    @Ajdin Dustin , From your description, I know some users are failed to install Google Chrome from win32 app deployment. If there's any misunderstanding, please let us know.

    To deploy Google chrome via Win32 app, we can refer to the following link:
    https://www.inthecloud247.com/deploy-win32-apps-with-microsoft-intune/
    Note: Non-microsoft link, just for the reference.

    However, if the deployment still failed, we can go through the logs under C:\ProgramData\Microsoft\IntuneManagementExtension\Logs to troubleshoot the issue. Here is a link with the detailed troubleshooting for the reference:
    https://www.anoopcnair.com/intune-management-extension-deep-dive-level-300/
    Note: Non-microsoft link, just for the reference.

    Hope it can help.

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