Sharepoint 2013 Server Alerts is not working for Particular user

Question

Sharepoint 2013 Server Alerts is not working for Particular user

Bhaski 1

SharePoint alert is not working for Specific user.
I checked the following:

Timer service is working fine(Immediate alerts)
Checked SMTP
Web application--> alerts is ON
other users are receiving alerts

Please suggest what else can be cheked?

Note: User joined the company a month before.

Emily Du-MSFT 51,846 Reputation points Microsoft External Staff

2021-03-15T01:37:45.197+00:00

@Bhaski

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Emily Du-MSFT 51,846 Reputation points Microsoft External Staff

2021-03-22T01:40:38.233+00:00

@Bhaski

Is there any progress on this issue?

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It will help others who meet the similar question in this forum.

Thank you for your understanding.

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Emily Du-MSFT 51,846 Reputation points Microsoft External Staff

2021-03-15T01:37:45.197+00:00

@Bhaski

I'm checking how the things are going on about this issue. Whether the answer helps you?

You can accept the answer if it helps.

If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Emily Du-MSFT 51,846 Reputation points Microsoft External Staff

2021-03-22T01:40:38.233+00:00

@Bhaski

Is there any progress on this issue?

If you find any answers helpful to you, please remember to accept them.

It will help others who meet the similar question in this forum.

Thank you for your understanding.

If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 1

@Bhaski
Whether this user and other users in the same domain?

Open IIS 6.0, check whether SMTP service is start. If it is started, please restart it.
Go to Active Directory, check whether the user's email is filled in correctly.
By default the Email property is mapping to the proxyAddresses attribute. Go to Active Directory, right click the user -> Properties -> Attribute Editor, check whether the user has value for proxyAddresses.
Go to Site settings -> User alerts -> Choose the user and click update.

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Sharepoint 2013 Server Alerts is not working for Particular user

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