bluescreen

Question

Hi, My Dell PowerEdge T310 Windows 2008 R2 is getting BlueScreen. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.272.7 Locale ID: 1033 Additional information about the problem: BCCode: 18 BCP1: 0000000000000000 BCP2: FFFFFA80A7C59460 BCP3: 0000000000000002 BCP4: FFFFFFFFFFFFFFFF OS Version: 6_1_7601 Service Pack: 1_0 Product: 272_3 Files that help describe the problem: C:\Windows\Minidump\022121-13743-01.dmp C:\Users\Administrator\AppData\Local\Temp\2\WER-139402-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Appreciate your help. Thanks, Darril Taboada [74871-crash-list.txt][1] [1]: /api/attachments/74871-crash-list.txt?platform=QnA

Answer 1

take a look at the resolution section in the Microsoft Learn article
!analyze the crash dump file might give you a hint about which driver is causing it

Answer 2

Hi,
Firstly, I suggest that you run Windows Update to check if any security updates could be found. Install them to check.
For BSOD issue, Mini Dump and Memory Dump usually record information about blue screens. It can effectively help to analyze possible problems.
C:/Windows/Mini dump\Memory dump
Then you could try to use WinDbg tool or others BSOD Analysis tools to analyze dump files.
Please understand due to security policy and better protect your personal information, we could not provide dump/log analysis. In addition, if this problem is more urgent for you I still recommend that you open a case to Microsoft for further professional help.
https://support.microsoft.com/en-us/help/4341255/support-for-busines
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl