We're investigating using UWF instead of Faronics DeepFreeze, and up until now our tests with UWF were going fairly well. But on my first test of the maintenance mode I seemingly got a bunch of updates installed, followed by a black screen with mouse cursor. No keyboard inputs work (CTRL-ALT-DEL, etc) but pressing the power button will shut down the machine. Unfortunately, turning it back on results in the same black screen with cursor. I see numerous other posts online asking about this with no resolution, and it looks like it's been going on for many months, if not years. Is there a fix for this, and if not can we get some kind of response from an official MS rep to tell us whether or not we should ever expect a fix? I'm becoming increasingly annoyed with the lack of support for these extra tools MS dangles in front of us (like Provisioning), only to supply minimal documentation and no fixes to problems. Either commit to documenting and fixing a product or just don't release it. Seriously.