Windows Explorer Error

Question

Hello everybody,

I got a new WIN10 installation and I keep running into errors due to the explorer, which causes several problem:

• randomly restarts of the explorer or even the whole system
• Alt-tabbing or Win-tabbing randomly causes the explorer or the system to crash
• Sometimes after a forced restart like this the whole start menu is reset to the default
• desktop wallpaper randomly disappears to a black picture.

I already installed WIN10 freshly due to some other problems but these problems came back and since I don't want to start all over again I thought I ask here.
I attached the event from the windows event viewer which I was able to identify after the explorer restarting literally every time I Alt-Tabbed bevore I restarted the system:

Protokollname: Application
Quelle: Application Error
Datum: 08.03.2021 17:34:07
Ereignis-ID: 1000
Aufgabenkategorie:(100)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: TILO-MAIN
Beschreibung:
Name der fehlerhaften Anwendung: explorer.exe, Version: 10.0.19041.746, Zeitstempel: 0xca234864
Name des fehlerhaften Moduls: atidxx64.dll, Version: 27.20.14501.28009, Zeitstempel: 0x5fca5e07
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00000000009f99c3
ID des fehlerhaften Prozesses: 0x22b8
Startzeit der fehlerhaften Anwendung: 0x01d71435ec71c436
Pfad der fehlerhaften Anwendung: C:\WINDOWS\explorer.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\atidxx64.dll
Berichtskennung: d3555c37-074c-401b-9549-fdd458fd2b27
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-03-08T16:34:07.4504247Z" />
<EventRecordID>12402</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>TILO-MAIN</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>10.0.19041.746</Data>
<Data>ca234864</Data>
<Data>atidxx64.dll</Data>
<Data>27.20.14501.28009</Data>
<Data>5fca5e07</Data>
<Data>c0000005</Data>
<Data>00000000009f99c3</Data>
<Data>22b8</Data>
<Data>01d71435ec71c436</Data>
<Data>C:\WINDOWS\explorer.exe</Data>
<Data>C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\atidxx64.dll</Data>
<Data>d3555c37-074c-401b-9549-fdd458fd2b27</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Maybe someone can help here. Thanks a lot! And if I should provide more information, please tell me as I am new here.

Regards
till21

Answer 1

Try boot your system in the clean boot and see if the problem persist?
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
How about boot into the safe mode?
https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234
Make sure report this issue and all log files through the Feedback Hub app.

Answer 2

@till21
Hi,
Looks like this problem indeed caused by atidxx64.dll
To resolve this problem, firstly, try to run Sfc /scannow command to fix system componments for test.
If no use, it would be better to access Windows Recoveroy mode to make system repair.

In addition, generally speaking, system dll file won't have problem, have you installed any app in your system that may harm to system file before this problem occurred?
For your reference:
How to perform a clean boot in Windows
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
After checking the functionality in clean boot, follow the suggestions under
“How to reset the computer to start as usual after troubleshooting with clean boot”.

Hope above information can help you.

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