Intune Application Status 'Not Applicable' - More Information?

Fred Eric S 51 Reputation points
2021-03-09T14:19:54.903+00:00

Hi,

we have a couple of Windows apps (S4B, online) that are assigned as required for AutoPilot devices. Some of the apps are installed without problem, others only show up in the Intune console as "not applicable". I can't find any information on those apps in the clients event viewer, nor is there any information in the Intune console as to why these apps are not applicable. Where can I find any hint as to why they are marked as 'not applicable'?

Cheers,

Fred

Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
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Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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  1. Fred Eric S 51 Reputation points
    2021-03-11T08:52:50.843+00:00

    Hi,

    I'm afraid the article isn't very helpful. The App in question is a Microsoft Store for Business App (Online) - TeamViewer Quicksupport. We've tried deploying it to devices as well as users and in all cases, the app is not installed and is shown as "not applicable" in Intune with no reason as to why it is not applicable. Every other App is correctly installed (if set to required) or appears in the Company Portal (if set to available). Except this app.

    Cheers,

    Fred

    1 person found this answer helpful.

  2. Crystal-MSFT 45,911 Reputation points Microsoft Vendor
    2021-03-10T02:01:06.65+00:00

    @Fred Eric S , We can refer to the following article to troubleshoot the app deployment issue:
    https://learn.microsoft.com/en-us/troubleshoot/mem/intune/troubleshoot-app-install

    However, if the issue still persists, please let us which app Type is affected. And what is the configuration of the app?

    Hope it can help.


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