Autopilot Account Setup (user) fails after long succsessfull usage

Pavel yannara Mirochnitchenko 12,411 Reputation points MVP
2021-03-10T17:29:46.34+00:00

All of the sudent, I start to see Windows 10 20H2 failing in Autopilot ESR User/Account Setup phase. I have 8/8 of apps successfully passed in Device Setup, then I logon with User and it pends until timeout hits with 0/1 installed app. This 1 app is Company Portal. I have distributed Company Portal to All Users. All other apps are distributed to ZTI and Windows 10 dynamic groups.

Reason I distribute Company Portal to All Users is I want that a new user logins to existing machine, he gets Company Portal.

I investigated IntuneExtention.log but it doesn't make any since. I could upload the entire .cab with exact time of failure if that helpes.

Windows Autopilot
Windows Autopilot
A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices.
441 questions
Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
1,318 questions
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  1. Lu Dai-MSFT 28,366 Reputation points
    2021-03-11T07:02:48.81+00:00

    @Pavel yannara Mirochnitchenko Thanks for posting in our Q&A.

    For the company portal app, did you deploy the online app? If yes, please try to get logs in Event View to find if there is any error message. We can refer to the following article:
    https://learn.microsoft.com/en-us/windows/win32/appxpkg/troubleshooting#get-diagnostic-information

    If there is anything update, feel free to let us know.


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    1 person found this answer helpful.

  2. Pa_D 1,071 Reputation points
    2021-03-10T18:54:57.183+00:00

    Did you deploy company portal using MS Biz store
    See below for instructions:
    https://learn.microsoft.com/en-us/mem/intune/apps/store-apps-company-portal-autopilot

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  3. Pavel yannara Mirochnitchenko 12,411 Reputation points MVP
    2021-03-10T19:25:35.153+00:00

    Is it okay to keep both, Offline and Online deployed? May I have offline type for Devices and online type for users?


  4. Rahul Jindal [MVP] 9,566 Reputation points MVP
    2021-03-15T21:28:31.443+00:00

    You should look at deploying Company Portal offline and assign it to device group. A new user will get it anyway as the app will already be installed in the device.

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