email from SendGrid to outlook.com being marked as junk mail but SPF, DKIM and DMARC all passing

Question

email from SendGrid to outlook.com being marked as junk mail but SPF, DKIM and DMARC all passing

Michael Smith 1

Hi Team,

I posted this on answers.microsoft.com first and they sent me here. https://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/email-from-sendgrid-being-marked-as-junk-mail-but/ec783e3c-5ab4-48f5-a326-f64c36a07112

No idea what the best tag is for this.

I am using SendGrid to send some transactional emails for my users and finding that outlook.com users are getting the emails put into junk mail.

as I said, SPF, DKIM and DMARC all passing but the emails still go to junk.

This doesn't happen for Gmail or other providers

Any help would be appreciated.

Michael

JeffYang-MSFT 6,261 Reputation points Moderator

2021-03-12T07:21:59.973+00:00

Hi @Michael Smith ,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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JeffYang-MSFT 6,261 Reputation points Moderator

2021-03-12T07:21:59.973+00:00

Hi @Michael Smith ,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

Answer 1

JeffYang-MSFT 6,261 Moderator

Hi @Michael Smith ,

Are you using Outlook desktop client?

As I know, in Outlook desktop client, from the recipient's perspective, we can add senders' email addresses to Outlook safe sender list so that Outlook will not incorrectly classified your email as junk.

For more information:
Overview of the Junk Email Filter
Change the level of protection in the Junk Email Filter

Hope this can be helpful.

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Michael Smith 1 Reputation point

2021-03-12T22:30:53.153+00:00

Hi Jeff,

Thanks for the reply.
This is less about what to do on the client end and more on the sender end.

I want to get it so that each time I send an email to an outlook.com mailbox (I don't know who that might be as there are many), then it goes into the inbox rather than being put into junk.

Since I won't have access to their mailbox I can't mark it as a safe sender.

How can I go about getting a good reputation with outlook.com so the emails get delivered properly?

As I mentioned above DKIM, SPF and DMARC are all set up and passing, so just need some more technical guidance on how to best solve this issue.

Maybe there is a better tag that I can use to get the right people involved in the conversation.

thanks
Michael
JeffYang-MSFT 6,261 Reputation points Moderator

2021-03-18T06:57:59.037+00:00

Hi @Michael Smith ,
Thanks for your reply here. Sorry for my delay.
Sounds like what you need is more related to change this junk mail behavior from the server side instead of desktop client side, right?
If yes, as I know, the outlook.com email account is an email account provided by Microsoft for personal use, and we could not modify its server settings like O365 email accounts. I tried some searches about similar issues, documents also suggest the similar workarounds here: Mail goes to the Junk folder by mistake, and I have not found any server-side workarounds yet. So, I'm afraid that we might not be able to change the behavior of outlook.com email account itself.
JeffYang-MSFT 6,261 Reputation points Moderator

2021-03-19T10:29:14.447+00:00

Hi @Michael Smith ,
By the way, have you tried to complete their Hotmail Blacklist Removal Form?
Hope the information in this article could be helpful to you: How to Remove Your IP from the Hotmail Blacklist.
(Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)
JeffYang-MSFT 6,261 Reputation points Moderator

2021-03-26T10:28:17.34+00:00

Hi @Michael Smith ,
Have you got your issue fixed?
I'm writing to see if the reply above is helpful to you.
If you have any update about this issue, please feel free to post back.

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email from SendGrid to outlook.com being marked as junk mail but SPF, DKIM and DMARC all passing

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