Help with making a payment on a disabled subscription for Azure

LA SportsNet 1 Reputation point
2021-03-10T21:49:39.8+00:00

My subscription was disabled due to a credit card not going through but now when i go into pay its saying "You don't have any outstanding charges for VISA ****, If you recently made a payment, it may take up to 24 hours to be properly reflected." My website is down and im trying to resolve this asap but i can't get ahold of anyone from billing. Please help!

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Andreas Baumgarten 97,566 Reputation points MVP
    2021-03-10T22:09:19.327+00:00

    Hi @LA SportsNet ,

    In the Azure portal it's possible to create a "support request". Choose Billing as the Issue type , select your subscription and describe your issue.
    In my opinion this is the fastest and best option to get help regarding your issue.

    Azure support for subscription support like billing is free, you don't need to buy a support plan.

    76444-image.png

    Source: https://azure.microsoft.com/en-us/support/faq/

    Hope this helps.

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    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten

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