Found Trojan:MSIL/AgentTesla.AM!MTB, partially removed by Microsoft Safety Scanner

Question

Hi experts,

After running the Microsoft Safety Scanner on a VM running Windows 2012R2 plus the Exchange 2016 CU19, after restarted, the scanning results shown that there are some malware were not fully removed - e.g, Found Trojan:MSIL/AgentTesla.BM!MTB, partially removed. Now anti-virus program running a full scan.

I'd like to know your suggestion on the ways to clean up those malware that only partially removed now.

thanks for your time.
pingatwork

Answer 1

Firstly you should run a full system scan.
Also check where it has been located, is it inside a zip file or in a ISO file?
Then, you have to manually scan it or remove the file.