question

SkyGeni-9221 avatar image
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SkyGeni-9221 asked azure-cxp-api edited

Unable to Upgrade to Paid account, portal does not allow login

Got locked out of Trial account and now I cant upgrade since I get following message when I try to login:
"More information required. Your organization needs more information to keep your account secure"

This is after I have put a valid credit card on account already!

Raised support ticket and there has been no response so far.
Called support line and talked to Brian and he hung up the phone on me.

I am seriously thinking of switching to AWS!
--Ajay
ajay.dhar@skygeni.com


azure-active-directoryazure-webapps
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ManuPhilip avatar image
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ManuPhilip answered ryanchill edited

Hello @SkyGeni-9221,

Looks like you have set Security defaults to apply to your Azure AD and can be disabled as below:

Azure Active Directory > Properties
Manage security defaults
set Enable security defaults to No

8981-sec.png


Please mark as "Accept the answer" if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion

Regards,

Manu


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SkyGeni-9221 avatar image
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SkyGeni-9221 answered

Hi,

Thanks for the detailed info. However, I am unable to do this since I cannot login into portal.

I get the following screen when I try logging in and it is stuck here even when I click Next button

8899-screen-shot-2020-06-01-at-114952-am.png



"More information required. Your organization needs more information to keep your account secure"

Since, I am unable to login into Portal, cannot change any settings.
--AJ


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ManuPhilip avatar image
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ManuPhilip answered

Hi,
Are you able to access the resources through the portal https://aad.portal.azure.com

If so, login with the Global Administrator account and select Azure Active Directory. Properties will be adjusted as per my first post

Thanks,
Manu

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SkyGeni-9221 avatar image
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SkyGeni-9221 answered SkyGeni-9221 commented

Hi Manu,

Unfortunately, it redirects me to the same page as shown above, and not able to proceed further.

Can a Microsoft admin reset security settings for my account?
Or is there any other way to add/update MPA for my account?

Thanks
AJ

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Have you tried with a different internet browser too?

Thanks,
Manu

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Correct, yes I used Chrome and Firefox and Internet Explorer
Also, in Incognito mode and clearing my cookies as well

But no success so far!


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