Cant see Online Archive of Shared Mailbox in Outlook

Tom James 1 Reputation point
2021-03-11T11:29:26.697+00:00

I'm fairly certain but I cant find any official microsoft documentation that for a Online Archive thats setup on a Office365 Shared Mailbox for you to be able to access it in Outlook you would need to have the account added as a seperate account on the profile rather than having Full Access to it. Of which you'd need a mailbox license assigned to it to do so Can anyone clarify this for me? Thanks

Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
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Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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3 answers

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  1. Andy David - MVP 110.7K Reputation points MVP
    2021-03-11T12:02:17.063+00:00

  2. Joyce Shen - MSFT 16,331 Reputation points Microsoft Employee
    2021-03-12T06:58:45.583+00:00

    Hi @Tom James

    Do reply above help?

    Yes, a user must have an Exchange Online license in order to access a shared mailbox. Shared mailboxes don’t require a separate license. However, if you want to enable In-Place Archive or put an In-Place Hold or a Litigation Hold on a shared mailbox, you must assign an Exchange Online Plan 1 with Exchange Online Archiving or Exchange Online Plan 2 license to the shared mailbox.


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  3. Marty Joplin CEPL 61 Reputation points
    2022-12-06T16:39:21.62+00:00

    Building on the same question:

    So, if I have an former user, who has been converted to shared mailbox and I need to look at the online archive to search emails older than 2 years old, it is my understanding that I....
    A. Need to grant myself full access to the mailbox
    B. Need to convert back to a standard mailbox??
    C. Need to grant a license that is entitled to online archive?? Which licenses apply - we have everything from E5 to P1 available to us - I'd like to go as cheap as possible and still see the old emails.

    Anything else??

    Will the online archive be viewable in my desktop Outlook client like the other mailboxes are?

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