How do I get photos to print without having a missing strip?

Tony Graham 121 Reputation points

Windows 10 New issue c 12.03.21 After pressing 'Print', I reach 'how do I want to print my pictures', after choosing, I press 'print' & arrive at the 'Print Preview'. Here, the photo displays with part of the photo missing. If I go ahead & print, the photo is printed with that missing strip. (I've already tried using one route to clear the spool : also have uninstalled two updates from 12th March that seemed to coincide with this error first arising: I've re-started. Neither approach has helped)
(Tag options both unclear & unhelpful)

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
7,464 questions
Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
553 questions
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Accepted answer
  1. neil HD 91 Reputation points

    I suggest you install latest updates from MS - last week's feature/quality update did the trick and resolved the issue. I think it is actually KB5001649 that fixes the problem.

7 additional answers

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  1. Eli McCrory 1 Reputation point

    I am seeing this issue too. Only when using quick print with Photos as the default app

  2. Karlie Weng 8,746 Reputation points Microsoft Vendor

    Hi @Tony Graham

    please check if you recently installed patch KB5000802.

    uninstalled the patch and rebooted the PC and see if the issue persist.

    Best Regards

  3. neil HD 91 Reputation points

    Hi thanks for the suggestion and good to see it resolved for others. I have an issue still. Although I can see that KB5000802 was installed on 10/3/21 in my system, I cannot see it as a update to uninstall. It is not on the list. Is it because as I have patched up to date and it has been replaced by KB5001567. That was noted as a fix for the KB5000802 BSOD problem. I can see KB5001567 as a patch that I could remove but not KB5000802.

    I still have the problem when trying to print photos from windows print. The middle of the print is missing. I thought patching had meant it only occured on full page prints, but that's not the case. The same problem happens on 1/2 page and smaller prints.

    Help appreciated, Neil

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  4. Rob Burrows 1 Reputation point

    I am experiencing the same problem as TonyGraham-1043. The middle strip or sometimes the right hand 2/3 strip doesn't print. Same if I look at Print Preview. If I open the jpg photo in other software like Photos or Photo Director, then it prints OK. I prefer using Windows Photo Viewer and would like to fix this problem.
    Has anyone else had this problem and found a solution?