AIP and Outlook 2019

Connor Johnston 6 Reputation points

My Organization is having problems opening AIP labeled emails in Outlook 2019. They are getting the email and it is asking them to verify the information, but that's as far as it goes. Trying to double click on the email only gives the "You don't have the permissions" window. This still will not bring up a prompt for them to verify.

I checked my labels. I set the whole domain for viewer permissions and it is properly applied through Policies. Is there something I'm missing? Does the domain need to be added to my AAD or is there a problem with Outlook?

I sent the same email to my school account. It opened with no problem.

Azure Information Protection
Azure Information Protection
An Azure service that is used to control and help secure email, documents, and sensitive data that are shared outside the company.
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  1. Connor Johnston 6 Reputation points

    I figured out we use O365 and outlook is just pulling the information from that to fill in the inbox. Would there be some kind of reason that AIP can't verify credentials in this instance?

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  2. Lukas Beran 176 Reputation points

    What do you mean by Does the domain need to be added to my AAD? Your domain that you use for cloud accounts needs to be in Azure AD, otherwise you would not be able to use it for your accounts. Office 365, Azure AD and AIP are MS cloud services that use the same tenant, so the same accounts and the same domains.