Hi,
What is the upgrade of the Windows 10, Windows 10 1709 or others?
After research, I found there are some similar cases that VMs disappear after upgrading to Windows 10 1709.
https://social.technet.microsoft.com/Forums/ie/en-US/4c98ee62-3b4c-4e96-9884-86a216e49343/lost-virtual-machines-after-upgrade-to-windows-10-1709?forum=win10itprovirt
It seems you have found the workaround to fix the issue, if you would like to find the root cause of the issue, I would suggest you open a case with MS for deep troubleshooting:
https://www.microsoft.com/en-us/msservices/support
If you would like to feedback on the issue, you may try the feedback hub:
https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332
Thanks for your time!
Best Regards,
Anne
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