BugCheck 0x00000001 (0xffffec173a41fd09, 0x0000000000000000, 0x000000000000ffff, 0x0000000000000000)

Question

Hi Team I've just started getting blue screens and the event log give me the bug check 0x00000001 (0xffffec173a41fd09, 0x0000000000000000, 0x000000000000ffff, 0x0000000000000000) I've updated all the drivers and patched to the latest Win10 features I do have the Memory.DMP but its almost a GB so I can't attach it here. Any ideas...?

Answer 1

Which Windows 10 version you are using now?
If you use Windows 10 20H2 or 2004, Install the last March 15, 2021—KB5001567 on your Windows 10 computer. This KB address an issue that might cause a blue screen when you attempt to print to certain printers using some apps.
If you use Windows 10 1909, You need to install March 15, 2021—KB5001566
Besides, for dump file analysis, you could use WinDbg Preview.
https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/debugger-download-tools

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Answer 2

Hello @NigelReid-6269,

BugCheck 0x00000001 is APC_INDEX_MISMATCH. I just noticed that a new update is available (March 15, 2021—KB5001567 (OS Builds 19041.868 and 19042.868) Out-of-band) which includes this information:

This non-security update includes quality improvements. Key changes include:

• Addresses an issue that might cause a blue screen when attempting to print to certain printers using some apps and might generate the error, APC_INDEX_MISMATCH.

Might be worth a try...

Gary

Answer 3

Thanks guys
I ended up rebuilding the set yesterday and I think that the fault has gone away
I'm back on site tomorrow and will double check

Nigel