BugCheck 0x00000001 (0xffffec173a41fd09, 0x0000000000000000, 0x000000000000ffff, 0x0000000000000000)

Nigel Reid 1 Reputation point
2021-03-15T09:55:13.32+00:00

Hi Team I've just started getting blue screens and the event log give me the bug check 0x00000001 (0xffffec173a41fd09, 0x0000000000000000, 0x000000000000ffff, 0x0000000000000000) I've updated all the drivers and patched to the latest Win10 features I do have the Memory.DMP but its almost a GB so I can't attach it here. Any ideas...?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,147 questions
{count} votes

3 answers

Sort by: Most helpful
  1. Teemo Tang 11,371 Reputation points
    2021-03-16T02:47:11.053+00:00

    Which Windows 10 version you are using now?
    If you use Windows 10 20H2 or 2004, Install the last March 15, 2021—KB5001567 on your Windows 10 computer. This KB address an issue that might cause a blue screen when you attempt to print to certain printers using some apps.
    If you use Windows 10 1909, You need to install March 15, 2021—KB5001566
    Besides, for dump file analysis, you could use WinDbg Preview.
    https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/debugger-download-tools

    -------------------------------------------------------------------------------------

    If the Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments

  2. Gary Nebbett 5,846 Reputation points
    2021-03-16T13:07:03.123+00:00

    Hello @NigelReid-6269,

    BugCheck 0x00000001 is APC_INDEX_MISMATCH. I just noticed that a new update is available (March 15, 2021—KB5001567 (OS Builds 19041.868 and 19042.868) Out-of-band) which includes this information:

    This non-security update includes quality improvements. Key changes include:

    • Addresses an issue that might cause a blue screen when attempting to print to certain printers using some apps and might generate the error, APC_INDEX_MISMATCH.

    Might be worth a try...

    Gary

    0 comments No comments

  3. Nigel Reid 1 Reputation point
    2021-03-16T13:09:28.107+00:00

    Thanks guys
    I ended up rebuilding the set yesterday and I think that the fault has gone away
    I'm back on site tomorrow and will double check

    Nigel