Blue screen error ntoskrnl.exe error

Question

For the past few weeks i have been having problems with windows crashing randomly and presenting blue screen errors of IRQL LESS THAN OR EQUAL TO and when i look at the dump files it shows ntoskrnl.exe as the cause. It happens more often when i am either downloading anything or playing games. If it is idle it can normally last for hours without a crash. I have checked all my drivers are the all appear to be up to date, i have an Ethernet connection for internet and this is stable.

I have just put a new mobo, psu and hard drives, i have removed my graphics card, ran memory diagnostic, system file scan, checkdisk scan, disabled anti-virus and removed any addition hardware and software but its still happening. At the link below is a selection of the steam dump logs which are generated when it crashes. Is anyone able to help me with this it would be great.

https://drive.google.com/open?id=1DotoZIjZH9xDwrglp--B8...

Windows 10 home

16Gb Ram

Intel i7 3770K

GIGABYTE GA-H61M-S2PV

2 x 500gb HD

NVIDIA GTX 550 TI

Thanks!

Answer 1

Hi Luke,

Thank you for replying.

If you have tried all the above troubleshooting methods, then it might be that the Ntoskrnl.exe file is missing or damaged, so follow the below steps in order to repair the Ntoskrnl.exe file.

Step 1: First, you need to create a bootable USB drive by following How to create Windows 10 installation DVD/USB flash drive Step-by-Step Guide.

Step 2: Then, insert the bootable USB to the computer and then restart the computer and press the key that opens the boot-device selection menu for the computer, such as the Esc/F10/F12 keys.

Step 3: Select the option that boots the PC from the USB flash drive.

Step 4: Once you are at the Windows Installation screen, select the Language/Time/Keyboard settings and click Next and click on Repair your computer.

Step 5: Then, click on Troubleshoot > Advanced Options > Command Prompt.

Step 6: Login to the Administrator account by typing the password for this account, and then press Enter.

Step 7: At the Command Prompt, type the following command, and then press Enter:

• expand <cd-drive>:\i386\ntoskrnl.ex_ <hd-drive>:\Windows\system32\ntoskrnl.exe

Note: In the above command, the <cd-drive> placeholder represents the drive letter of your USB drive, and the <hd-drive> placeholder represents the drive letter of the hard disk on which windows is installed.

For example, the command would look like: expand d:\i386\ntoskrnl.ex_ c:\windows\system32 \ntoskrnl.exe

If the above command didn't work, then you may want to execute the below command and check.

• expand <cd-drive>:\i386\ntkrnlmp.ex_ <hd-drive>:\Windows\system32\ntoskrnl.exe

Step 8: If you receive a prompt to overwrite the file, then press Y.

Step 9: Type exit in the Command Prompt once the above command is executed and press Enter.

Step 10: Once you have performed all the above steps, restart the computer once and check for the issue.

Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.

Answer 2

Thank you for replying.

I get the error every 8-10 hours depending on what im trying to do. I made no changes to my computer before the errors started, however, since they began i have bought a new motherboard, power supply and hard drives, i have also done a fresh install of windows and they have carried on. I have also removed my graphics card yet it still happens. 

I have already followed the troubleshooter, tried everything else you listed, ran windows memory diagnostic, chkdsk scan and ran a sfc scan all to no avail. 

Thanks

Answer 3

Hi Luke,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, answer the below listed questions and get back to us.

1. How often do you get the Blue Screen Error when you are working on your computer?
2. Did you make any changes to the computer prior to this issue?

Meanwhile, try the below troubleshooting methods and see if this helps.

Note: Before trying the below methods, remove all the external devices from your computer except mouse and keyboard.

Method 1: Troubleshot blue screen errors.

I would suggest you to go through Troubleshoot Bluescreen Errors and follow the troubleshooting steps mentioned in the article.

Method 2: Resetting Defaults in BIOS.

Step 1: Restart the PC and at the manufacturer's logo, continuously keep tapping the F2 key to enter the BIOS.

Step 2: There should be a shortcut in the BIOS to 'Load Defaults', so select Load Defaults and 'Save and Exit' from the BIOS.

Disclaimer: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

Method 3: Update the BIOS.

You can go to your manufactures website and see if you have an updated version of BIOS and if you have, then go ahead and update the BIOS.

Disclaimer: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

Method 4: Check the RAM.

This issue might occur due to bad RAM as well, so try taking out each stick of RAM one by one and try to boot your computer and check for the issue.

Hope it helps.