Windows Security -- Can't create pin

Question

When I try to create a pin to sign into my computer, it always comes up with this message. What do I need to do?

Answer 1

Hello,

See if this fix helps you:

https://www.kapilarya.com/fix-pin-not-working-i...

Let us know if this helps!

Note: Included link(s) in this reply refers to non-Microsoft website(s). The page(s) appears to be providing accurate, legitimate and safe information. Watch out for ads on the site(s) that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

There is a screenshot attached. Please load the file to see the error I am getting. If it isn't loading, basically it says "Windows Security," "We couldn't sign you in," my name, my email, and "The request is not supported. Thank you! --GraceT33

Answer 3

Hi Grace. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

If you cannot Add or Remove the PIN in Settings > Accounts > Sign in Options even after a restart, then unhide Hidden Files in File Explorer > View tab > Options > Folder and Search Options > View tab > tick box to Show hidden Files.

Browse to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC

Delete or rename to NGC.old this folder to reset the PIN.

You may need to first take ownership of the folder: https://www.tenforums.com/tutorials/3841-add-ta...

Once you delete or rename the folder it will recreate it so you can add a PIN normally in Sign-In Options. You may need to restart the PC first.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.