SSRS web service and web portal give error connection refused

Brian Carisey 21 Reputation points

I'm trying to access the web portal from SSRS from chrome.
I'm using the machine on which the SSRS service is installed but it give me the error : err_connection_refused.
The configuration manager show me that the service is running.
What could cause that error to occur ?
Thank you in advance.

SQL Server Reporting Services
SQL Server Reporting Services
A SQL Server technology that supports the creation, management, and delivery of both traditional, paper-oriented reports and interactive, web-based reports.
2,873 questions
0 comments No comments
{count} votes

Accepted answer
  1. Joyzhao-MSFT 15,571 Reputation points

    Hi @Brian Carisey ,
    Please make sure the configuration is correct.

    Could you try to open the report manager with another browser to troubleshoot Google Chrome?

    If cannot be opened with other browsers , please check the error log. The log file path for 2017 and above versions is: C:\Program Files\Microsoft SQL Server Reporting Services\SSRS\LogFiles
    Error log is very helpful for resolving issue.

    Modify the following information in the configuration file:

    <Add Key="SecureConnectionLevel" Value="0"/>  

    Its value was 2, changed it to 0.
    The path of the rsreportserver.config file is located at: C:\Program Files\Microsoft SQL Server Reporting Services\SSRS\ReportServer
    If you have any question,please feel free to let me know.
    Best Regards,

    If the answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

1 additional answer

Sort by: Most helpful
  1. Brian Carisey 21 Reputation points

    I found the solution.
    The person that did the installation wrongly installed an evaluation version.
    By installing the proper version the web service is working properly.
    Thank you for the help.