SSRS web service and web portal give error connection refused

Question

SSRS web service and web portal give error connection refused

Brian Carisey 21

Hello,
I'm trying to access the web portal from SSRS from chrome.
I'm using the machine on which the SSRS service is installed but it give me the error : err_connection_refused.
The configuration manager show me that the service is running.
What could cause that error to occur ?
Thank you in advance.

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Answer 1

Joyzhao-MSFT 15,636

Hi @Brian Carisey ,
Please make sure the configuration is correct.

Could you try to open the report manager with another browser to troubleshoot Google Chrome?

If cannot be opened with other browsers , please check the error log. The log file path for 2017 and above versions is: C:\Program Files\Microsoft SQL Server Reporting Services\SSRS\LogFiles
Error log is very helpful for resolving issue.

Modify the following information in the configuration file:

<Add Key="SecureConnectionLevel" Value="0"/>

Its value was 2, changed it to 0.
The path of the rsreportserver.config file is located at: C:\Program Files\Microsoft SQL Server Reporting Services\SSRS\ReportServer
If you have any question，please feel free to let me know.
Best Regards,
Joy

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Brian Carisey 21 Reputation points

2021-03-16T12:50:36.613+00:00

Thank you for the help.
I went and took a look at the logs.
The log contains a warning : the Child Process [Management Service] Died.
I am unsure as to why that process keep dying but i think it's the cause of my problem.
Joyzhao-MSFT 15,636 Reputation points

2021-03-17T02:08:20.037+00:00

If possible, please copy the information in the "errors" section of the error log file. And could you attach your configuration information? So far, it’s hard to find out where the problem is.
Brian Carisey 21 Reputation points

2021-03-17T08:55:58.887+00:00

My configuration is the following :
The SQL server is SQL server 2017 standard, running on a windows server 2019 standard.
Attached is the 1st page of the report server configuration manager.
I can't find the error on the log. Is it on another folder than the one you gave previously ?

Answer 2

Brian Carisey 21

I found the solution.
The person that did the installation wrongly installed an evaluation version.
By installing the proper version the web service is working properly.
Thank you for the help.

Joyzhao-MSFT 15,636 Reputation points

2021-03-18T01:30:36.963+00:00

I’m glad to hear that your issue has been resolved. If you have any questions in SSRS, you can feel free to let me know.

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SSRS web service and web portal give error connection refused

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