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Touch screen unresponsive - 12C HID driver error- Code 10

Anonymous
2018-10-09T00:52:35+00:00

Hello,

I believe my touch screen has been rendered unresponsive due to an error in the 12C HID drivers. I  have gone through all the traditional trouble shooting processes such has uninstalling and reinstalling drivers, searching for driver updates, and setting BIOS to default. The actual trouble shooting search engine retrieves no results or solutions. Could someone please provide any support for this solution?

I have a Lenovo Ideapad 910 13 ikb glass with windows 10.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-10-09T12:24:07+00:00

    Hi Padraic,

    Thank you for writing to Microsoft Community Forums.

    We would need some information.

    May I know if you are receiving any error message?

    Method1: Update Chipset driver.

    I suggest you to try the update the Latest Chipset drivers from the below mentioned Manufacturer website.

    https://pcsupport.lenovo.com/in/en/products/laptops-and-netbooks/yoga-series/yoga-910-13ikb/downloads  

    Method2: Updates Windows 10.

    Please update your PC through this link: https://support.microsoft.com/en-us/help/4027667/windows-10-update

    Hope it helps.

    Let us know if you got the help you needed by clicking Yes or No.

    Thanks,

    Suman.B

    Microsoft Community - Moderator

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