Hi,
Thank you for posting your query. According to your description, here are some suggestions.
type lusrmgr.msc in the search box -> users / press Windows Key + X -> Computer Management -> Local Users and Groups -> Users
If you find an arrow mark facing towards down with that user account then, those user accounts are disabled. You may have to enable those accounts manually.
choose one use and right click to choose Properties
on the General tab, remove the check mark of Account is disabled and apply
---If the suggestions above are helpful, please ACCEPT ANSWER. Really appreciate. This will also help others with similar issue to find this post quickly. ---