Error message when trying to open programs...The instruction at ........ referenced memory at ********. The memory could not be read.

Question

Recently trying to open Word or many other programs results in the error message shown in title. I spent a lot of time searching the web including this site lookin for a solution. I've had no success. Just prior to this problem I've been dealing with an email problem. For reasons I won't go into now, I've been using Mozilla Thunderbird which has worked fine. Recently that has developed a problem where it will not open any attachment in a new email nor will it allow you to put an attachment into a new mail being created. It pops up a message saying Thunderbird has crashed... restart or close? Restart just puts you into the same loop.

I'm mainly concerned with my first problem resolution now. 

I have Windows 10 and 12 Gig of RAM

I've tried the file scan which told me there are some corrupted files which were not able to be restored and there was further information on trying to repair by going to windir/logs/cbs/cbs.log or for offline repairs see /offlogfile flag  ps C:windows/system32

I don't understand any of that.

Also have done a Microsoft memory diagnostic with no problem. All drivers are apparently up to date as well.

What help can you offer... sorry I'm really "in the dark" and not explaining the best but do hope you can give me some assistance.

I will try to follow your instructions as best I can.

Thank you1

Answer 1

Hpgarbe,

You might also run the following scans in PowerShell (Admin) window. Run them in this order then rerun System File Check (sfc /scannow).

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

Answer 2

Hi, hpgarbe,

Memory Leaks will cause such an issue to occur.

Open the Performance troubleshooter

Go to Start > Type Control Panel > Press Enter when you see the app appear

In the search box, type troubleshooter, and then click Troubleshooting. Under System and Security, click Check for performance issues.

If you have applications installed you do not use, uninstall them.

Check Startup Programs. Limit the # that run on Startup by unchecking unnecessary apps.

How to determine the appropriate page file size for 64-bit versions of Windows

https://support.microsoft.com/en-us/help/286088...

Use the following techniques to determine the cause of a user-mode memory leak:

https://docs.microsoft.com/en-us/windows-hardwa...