Hi Dave,
Thank you for the reply.
Try the following steps and check if it helps.
- Press 'Windows key + R' together to open 'Run command'.
- Type 'regedit.exe' without quotes, and press enter.
- Navigate to the following: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4d36e967-e325-11ce-bfc1-08002be10318}
- On the right side, double click on Upperfilters.
- Change the value from 0 to PartMgr (case sensitive)
- Click 'Ok'.
Restart the system and check if the issue persists.
Disclaimer: The registry is a database in Windows that contains important information about system hardware, installed programs and settings, and profiles of each of the user accounts on the computer. Windows often reads and updates the information in the registry. Normally software programs make registry changes automatically. You should not make unnecessary changes to the registry. Changing registry files incorrectly can cause Windows to stop working or make Windows report the wrong information.
Please take a backup of the registry. Follow the steps given in the link
Hope it helps.
Naveen M
Microsoft Community - Moderator