Cannot Update Windows

Question

While I try to update my system through Windows Update option in setting, it keeps telling me: We could not complete the installation because an update service was shutting down. 

What should I do?

Answer 1

Windows Key+R > Type services.msc and press Enter > Locate Windows Update service and ensure it is set to Start and Automatic.

You can also do manual update to 1809. You should upgrade to 1809 manually to have a successful upgrade. To upgrade to 1809, you should do following -

A. Take a backup of your computer before you proceed.

B. Uninstall any third party Antivirus (After update is successful, you can install it again)

C. You can go to https://www.microsoft.com/en-us/software-downlo...

You can download the latest Windows 10 package from this link (media creation tool) and follow the instructions there to upgrade. Use the very simple instructions given under Using this tool to upgrade this PC to Windows 10

Answer 2

Hello,

Please run Windows Update troubleshooter from Settings app > Update & security > Troubleshoot. See if it helps you.

To help you more, here is the video fix:

https://www.youtube.com/watch?v=-VuV6pVzXTg

Hope this helps!

Answer 3

Hi,

My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

I would suggest you to follow these methods:

Method 1.

Run the Windows Update troubleshooter

1.Download the Windows Update Troubleshooter, and then select Open or Save in the pop-up window:

https://aka.ms/wudiag

Notes

• If the pop-up doesn’t come up, you might have a pop-up blocker on. If you’re using Microsoft Edge, instructions for disabling the pop-up blocker are here. For Internet Explorer, instructions are here. If you are using a different browser or separate pop-up blocker, check the website of the browser or blocker’s manufacturer.

• If you select Save, you need to go to the folder where the troubleshooter is downloaded to after the download is complete, and then double-click the latest wu.diagcab file to run the troubleshooter.

2.Select Next and follow the steps in the wizard to find and fix problems with Windows Update .

Method 2.

Download the most recent Servicing Stack Update (SSU)

Determine whether you are using 32-bit or 64-bit Windows:

1. From Start, choose Settings.

2. Select System.

3. Click About.

4. Scroll down to System type.

Download the version of the latest SSU (KB4456655) that matches your version of Windows from the Microsoft Update Catalog.

Restart your device and check for updates.

Method 3.

Download the most recent KB

1. Go to the Update history page. [https://support.microsoft.com/help/12387/window...](https://support.microsoft.com/help/12387/windows-10-update-history?ocid=update_setting_client)

2. Find the most recent update KB for the version of Windows 10 you have – it’s usually at the top of the list – and either write the KB number down or copy it.

3. Go to the Microsoft Update site and search for the KB number. [http://catalog.update.microsoft.com/v7/site/Hom...](http://catalog.update.microsoft.com/v7/site/Home.aspx)

4. Select the link for the download, and then choose Download. Select Save if you are prompted. 

5. When the download completes, select Open to start the update.

Method 4.

Fix Windows file corruption

Important

You need to run both the DISM and SFC commands shown below, not just one of them.

1. Open an elevated command prompt. To do this, right click the Windows button, and then select Command Prompt (Admin). If you are prompted for an administrator password or for a confirmation, type the password, or click Allow or Yes.

2. Type the following command, and then press Enter.

DISM.exe /Online /Cleanup-image /Restorehealth

Note It might take several minutes for the command operation to be completed.

3. Type the following command and press Enter.

sfc /scannow

Note It might take several minutes for the command operation to be completed.

4. Close the command prompt, and then run Windows Update again.

Method 5.

Perform an in-place upgrade

Download the Windows 10 Media Creation Tool (MCT) https://www.microsoft.com/software-download/win... and use it to perform an “in-place upgrade” of Windows 10. We have a video that can show you how if you aren’t sure. https://aka.ms/W10CleanInstall

Source:

https://support.microsoft.com/en-us/help/10164/...

Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

Angel.

Answer 4

Hi Galang,

Click your Start Button, type winver and hit Enter

On the resulting dialog, what version of Windows 10 are you running?

Open the Settings App (gear icon on your Start Menu)

Go to Update and Security - Windows Updates

What update(s) are showing as pending on your system?